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Beginner
1,648 Views

I have the one with Windows 10 build In WFCL. Over a month ago it updated it self and has not worked since.

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I have tried everything Windows 10 won't boot. It just gets to Intel Stick screen and the dots that circle only once and hangs

How do I fix it?

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Employee
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Hello:

Please try the following; Update the Intel® Compute Stick BIOS; please download the latest BIOS version for this unit at: https://downloadcenter.intel.com/product/86612/Intel-Compute-Stick-STCK1A32WFC Drivers & Software. In this case I recommend doing a BIOS recovery and you can follow the steps at: http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html Intel® Compute Stick BIOS Recovery Instructions. Once done, try to reset your system and follow these steps;

 

  1. Remove any SD card, if installed.
  2. Press F8 when you see this prompt during boot: F8 to Activate Windows 8.1* Recovery Mode.
  3. Select Troubleshoot.
  4. Select Reset your PC, then select Next.
  5. Select Just remove my files.
  6. Select Reset to start the restore process.

 

If these steps do not solve the problem, replace the Intel Compute Stick, either:

Regards,

View solution in original post

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3 Replies
Highlighted
Employee
7 Views

Hello:

Please try the following; Update the Intel® Compute Stick BIOS; please download the latest BIOS version for this unit at: https://downloadcenter.intel.com/product/86612/Intel-Compute-Stick-STCK1A32WFC Drivers & Software. In this case I recommend doing a BIOS recovery and you can follow the steps at: http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html Intel® Compute Stick BIOS Recovery Instructions. Once done, try to reset your system and follow these steps;

 

  1. Remove any SD card, if installed.
  2. Press F8 when you see this prompt during boot: F8 to Activate Windows 8.1* Recovery Mode.
  3. Select Troubleshoot.
  4. Select Reset your PC, then select Next.
  5. Select Just remove my files.
  6. Select Reset to start the restore process.

 

If these steps do not solve the problem, replace the Intel Compute Stick, either:

Regards,

View solution in original post

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Highlighted
Beginner
6 Views

Mine hung while doing the Windows 10 update (hung as in sat for 3 days without moving) so I power cycled it and tried to recover it and that hung at 64% for several more days.

I made a Windows 10 thumb-drive and tried to wipe and reinstall Windows. That hangs at 7%-45% preparing files. I've tried mine on 3 or 4 different USB hubs and with 2 different flash drive images.

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Highlighted
Employee
6 Views

Hello, KiltedShane:

Please, follow the instructions mentioned above, if the those steps do not solve the problem; submit a service request to http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support.

Regards,

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