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JWall19
Beginner
1,006 Views

I'm using Intel Driver & Support Assistant to update software. ALL THREE FAIL TO INSTALL. Help?

 
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6 Replies
Amy_C_Intel1
Employee
36 Views

Hello, Thank you for posting on the Intel® Communities. Which are the drivers that you are trying to install? What is your computer model? What is your operating system and build version installed? Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
36 Views

If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
JWall19
Beginner
36 Views

Hello, Thanks for reaching out, Amy C. I am using the Intel Driver & Support Assistant, so your system is reading what I need as updates. 1) INTEL Dual Band Wireless-AC 3168 Intel® PROSet/Wireless Software and Drivers for Windows® 10 Latest version: 19.51.17.1 Installed Version: 19.51.16.2 2) Intel Wireless Bluetooth for Windows 10 Latest version: 20.110.0.3 Installed Version: 20.90.1.1 3) Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver for Intel® 7th/8th Generation Platforms Latest version: 16.8.0.1000 Installed Version: 16.5.5.1040 My computer model is: HP 24-b217c My OS is Microsoft Windows 10 Home (64-bit). Build 10.0.17763 I hope this helps. John
Amy_C_Intel1
Employee
36 Views

Thanks for the information John. For some drivers a manual installation is required, and I believe this is the case. So, please try installing these manually and using the customized driver from HP. This way you get the drivers designed for this particular HP model. Intel Wireless LAN Drivers (Windows 10): https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-24-b200-all-in-one-desktop-pc... Intel Bluetooth Driver (Windows 10): https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-24-b200-all-in-one-desktop-pc... Intel RST Driver: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-24-b200-all-in-one-desktop-pc... These should do it. Please, let me know how it goes. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
36 Views

If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
36 Views

I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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