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idata
Community Manager
1,008 Views

Intel CompuStick STK1AW32SC - Dead after 6 mos.?

I bought a Compute Stick in September 2016. Now, it is unresponsive. Only the power light seems to work. I tried holding down the power button for 3 secs. before the 4 sec override, but the device just does not response.

Is there anyway to get this fixed?

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3 Replies
idata
Community Manager
45 Views

rayjncajun, Thank you very much for joining the Intel® Compute Stick communities.

 

 

The fact that the stick has the power light on it means is not totally dead, so among the steps we can try in order to try to resolve the problem will be to test it on a different monitor or to test it with all the HDMI ports the monitor has, this is just to rule out a possible problem with the monitor itself or with an specific HDMI port. Same thing with the HDMI cable, if you have the option to test it with a different HDMI cable please do that, sometimes the cable can be the problem on this type of scenarios.

 

 

Additionally we can try a BIOS recovery on the stick to version 034, latest, on the links below you will see the instructions of how to do it and the .BIO file needed:

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000006039.html http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000006039.html

 

https://downloadcenter.intel.com/download/26631/BIOS-Update-SCCHTAX5-86A-?product=91065 https://downloadcenter.intel.com/download/26631/BIOS-Update-SCCHTAX5-86A-?product=91065

 

 

Please let me know the results of trying the steps above.

 

 

Regards,

 

Alberto

 

idata
Community Manager
45 Views

Thanks for getting back to me, Alberto.

Unfortunately, after testing the cords (3 different HDMI cords) and monitor (2 different), I found all in good working order for other devices I connect to them, EXCEPT for the Compute Stick! Seems to me like we've eliminated those as causes. Anything else to try?

idata
Community Manager
45 Views

rayjncajun, You are welcome. Thank you very much for letting us know the results, we are sorry to hear the problem remains.

 

 

Those will be pretty much the steps to follow in order to try to fix this problem. At this point then the next thing to do will be to replace it, please get in contact directly with Intel if you are interested in that option:

 

Chat support; http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat, for phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: http://intel.ly/28QeAF3

 

APAC contact information: http://intel.ly/1ITfjUF

 

LAR contact information: http://intel.ly/29c0rW4

 

North America: Phone Number 1-916-377-7000, Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto

 

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