Intel Compute Stick STK1AW32SC Blue Light On - No Display or Fan

[idata]

There are many reports of Intel Compute Stick STK1AW32SC not working with a very specific failure signature. The unit powers on with solid blue light but there is no BIOS boot-up display.

Video

https://www.youtube.com/watch?v=GJZvUlr_-cg

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Intel, please do not lock this thread. We are trying to figure out what is happening -- and there has been no official guidance to help us understand how to avoid this scenario in a production setting with our customers. Is it a specific model number? I am seeing a high rate of failures in units with model number SA# XXXXXX-100. Are SA# XXXXXX-102 units ok?

[Mitchell_R_Intel]

What is the device you have the stick's HDMI port plugged into? What BIOS revision are you using? Are you using the power adaptor that came with the compute stick?

I have used multiple sticks of various revisions and never seen this issue on multiple TVs and monitors. Could it be you have a bad stick? Also, I noticed you do not have any USB keyboard or mouse plugged in to the stick. Does it work when that is done?

Thanks.

Mitch ...

[idata]

Hi

I had the same behaviour with a BOXSTK2M3W64CC, HDMI plugged on Sony TV, BIOS version delivered with the computer stick, I used power brick provided.

USB bluetooth connected to ICS to pair my Logitech K830.

I have to unplug and plug the cable of the power supply in order to start the computer !

I tried to remove USB bluetooth and use a generic keyboard USB, I had the same behaviour, my reseller will replace my computer stick.

Thanks.

[idata]

@MrMitch

• Device is a HDMI capture device. Said behavior occurs with televisions and monitors.
• Am using the power adapter that came with Compute Stick
• It's a bad stick -- but of a batch of thirty there were 20 which exhibited the same behavior. We run HD video 24/7.
• Plugging in USB peripherals does not affect the behavior .
• Tried BIOS v29 (Original), v30, and v26.

[idata]

Hello ShaunT,

Did you get replacements for the units or any information from Hillsboro? Regards, Ivan.