Intel DnX Driver does not work

[CLaw5]

I am having a problem in getting Joule's USB-C (DNX) being detected on Windows 10 PC. I am using an Intel Joule 570 expansion board.

I am following this link

https://software.intel.com/en-us/flashing-the-bios-on-joule

Have installed the driver via FlashUsbDriver-1.0.0.exe via the installer in joule-firmware-2017-06-26-1J2-public\DNX\DNX-dldrcli

I have tried on 2 different laptops running Windows 10, but unlike the following 2 links below, the "Intel DnX Device" does not even show up on my device manager under "Other devices" when I see hidden devices to be visible.

/thread/105667?q=Intel%20DnX%20Driver%20Doesn%27t%20work https://communities.intel.com/thread/105667?q=Intel%20DnX%20Driver%20Doesn%27t%20work

/thread/115175?q=Intel%20DnX%20Driver%20Doesn%27t%20work https://communities.intel.com/thread/115175?q=Intel%20DnX%20Driver%20Doesn%27t%20work

I have also looked at another relevant link, but it does not seems to work as I am unable to see the "Intel DnX device"

/thread/109766?q=Intel%20DnX%20Driver%20does%20not%20work https://communities.intel.com/thread/109766?q=Intel%20DnX%20Driver%20does%20not%20work

[idata]

Hi greshades1,

Thanks for reaching out. I'm sorry to hear you are facing that issue, in order to help you I would like to know a little bit more information:

• Have you used any of those PCs to install the Joule's BIOS before?
• Before installing the drivers, have you checked the "Checking Your Host Environment" section just to remove the file indicated there in case they have previously been installed?
• Just to confirm, you ran the FlashUsbDriver-1.0.0.exe located in this path: joule-firmware-2017-06-26-1J2-public\DNX\DNX-dldrcli\installer in the firmware folder you extracted and reboot the host
• Have you tried using different Type-A to Type-C USB cable?
• Are you using a 12V@3A power supply?

I'll be waiting for your reply. Regards,-Yermi A.

[CLaw5]

Hi Yermi A.,

Thanks for your reply!

See answers below!

• Have you used any of those PCs to install the Joule's BIOS before?

No.

• Before installing the drivers, have you checked the "Checking Your Host Environment" section just to remove the file indicated there in case they have previously been installed?

Yes. I have checked, they were not installed previously

• Just to confirm, you ran the FlashUsbDriver-1.0.0.exe located in this path: joule-firmware-2017-06-26-1J2-public\DNX\DNX-dldrcli\installer in the firmware folder you extracted and reboot the host

Yes that is right. That is what I run to install the driver

• Have you tried using different Type-A to Type-C USB cable?

No. As I only have 1 cable. I can try another cable to see if it makes a difference.

• Are you using a 12V@3A power supply?

I believe I am using a 12V@2A power supply, I will check later to be sure. I don't think the power is an issue as I am able to access the device via PuTTY using Serial with USB-B slot.

[idata]

Hi greshades1,

Thanks for the information provided. Also, I would like to know if the driver appears installed under "Programs and Features". If you can post a screenshot it would be great. Additionally, I encourage you to try using a different USB cable to see if it makes a difference and share with us your results. Regards,-Yermi A.

[idata]

Hi greshades1,

Have you tried using different Type-A to Type-C USB cables? Does the driver appear installed under "Programs and Features"? Regards,-Yermi A.