I am having a problem in getting Joule's USB-C (DNX) being detected on Windows 10 PC. I am using an Intel Joule 570 expansion board.
I am following this link
Have installed the driver via FlashUsbDriver-1.0.0.exe via the installer in joule-firmware-2017-06-26-1J2-public\DNX\DNX-dldrcli
I have tried on 2 different laptops running Windows 10, but unlike the following 2 links below, the "Intel DnX Device" does not even show up on my device manager under "Other devices" when I see hidden devices to be visible.
I have also looked at another relevant link, but it does not seems to work as I am unable to see the "Intel DnX device"
Thanks for reaching out.
I'm sorry to hear you are facing that issue, in order to help you I would like to know a little bit more information:
I'll be waiting for your reply.
Hi Yermi A.,
Thanks for your reply!
See answers below!
Yes. I have checked, they were not installed previously
Yes that is right. That is what I run to install the driver
No. As I only have 1 cable. I can try another cable to see if it makes a difference.
I believe I am using a 12V@2A power supply, I will check later to be sure. I don't think the power is an issue as I am able to access the device via PuTTY using Serial with USB-B slot.
Thanks for the information provided. Also, I would like to know if the driver appears installed under "Programs and Features". If you can post a screenshot it would be great. Additionally, I encourage you to try using a different USB cable to see if it makes a difference and share with us your results.
Have you tried using different Type-A to Type-C USB cables? Does the driver appear installed under "Programs and Features"?