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Novice
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Intel(R) Compute Stick erkennt HDMI Audiogerät nicht

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Hallo,

ich hoffe auch auf deutsch kann man hier helfen.

Folgendes: Mein Intel(R) Compute Stick erkennt beim Booten mein HDMI Audio Gerät nicht. Ich muss jedesmal den Stick neustarten, damit er das Gerät auch als Audiogerät hinzufügt im Gerätemanager. Denn auch beim ersten Boot wird das HDMI Audiogerät ebenfalls nicht im Gerätemanager angezeigt. Das Gerät welches im Gerätemanager angezeigt werden soll ist BK WXGA.

Danke für etwaige Hilfe.

Grüße

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Community Manager
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Hi, Intel_User_01, Thank you very much for joining the Intel® Compute Stick communities.

In order to try to fix the problem we can try a BIOS update to the latest version and also to re-install the graphics driver.

 

Instructions to do a BIOS update:

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000006039.html http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000006039.html

 

.BIO file 0035:

 

https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612 https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612

 

Driver 4358:

 

https://downloadcenter.intel.com/download/25647/Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STC... https://downloadcenter.intel.com/download/25647/Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STC...

This problem could be related to compatibility, but another step to try will be to get in contact with the manufacturer of the device in order to find out if there is a firmware update available for this product.

Just to let you know, the compute stick supports one display and it has one HDMI port, so, just to confirm, how are you connecting the HDMI device to the stick, are you using adapters or converts?

 

http://ark.intel.com/products/86612/Intel-Compute-Stick-STCK1A32WFC http://ark.intel.com/products/86612/Intel-Compute-Stick-STCK1A32WFC

Another thing to do will be to test the stick with a different HDMI cable, if you have the option to test it with a high quality cable that will be great in order to rule out a possible problem with the cable itself.

Please let us know the results of trying the steps above.

Any further questions, please let me know.

Regards,

 

Alberto

View solution in original post

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2 Replies
Highlighted
Community Manager
12 Views

Hi, Intel_User_01, Thank you very much for joining the Intel® Compute Stick communities.

In order to try to fix the problem we can try a BIOS update to the latest version and also to re-install the graphics driver.

 

Instructions to do a BIOS update:

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000006039.html http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000006039.html

 

.BIO file 0035:

 

https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612 https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612

 

Driver 4358:

 

https://downloadcenter.intel.com/download/25647/Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STC... https://downloadcenter.intel.com/download/25647/Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STC...

This problem could be related to compatibility, but another step to try will be to get in contact with the manufacturer of the device in order to find out if there is a firmware update available for this product.

Just to let you know, the compute stick supports one display and it has one HDMI port, so, just to confirm, how are you connecting the HDMI device to the stick, are you using adapters or converts?

 

http://ark.intel.com/products/86612/Intel-Compute-Stick-STCK1A32WFC http://ark.intel.com/products/86612/Intel-Compute-Stick-STCK1A32WFC

Another thing to do will be to test the stick with a different HDMI cable, if you have the option to test it with a high quality cable that will be great in order to rule out a possible problem with the cable itself.

Please let us know the results of trying the steps above.

Any further questions, please let me know.

Regards,

 

Alberto

View solution in original post

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Highlighted
Community Manager
11 Views

Intel_User_01, I just wanted to check if the information posted previously was useful for you, and if you need further assistance on this matter?

Any questions, please let me know.

Regards,

 

Alberto
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