Missing my returned stick at Intel China company

[ZDong1]

Hi Intel team,

I have returned my compute stick at the beginning of Dec and it is confirmed to be delivered to Intel China company on Dec 3rd according to FedEx record. But since then, I lost all tracks of my compute stick. Tried to call Intel, but cannot get connected. The service line in China is useless.

So is there any ways you guys could help me get my compute stick back? I do not want to get it two or three years later. Thanks very much and Merry Christmas.

My case number (Intel ref number): 7501828779

FedEx China domestic tracking number: 120948122922

Best regards,

Zilu

[Miguel_C_Intel1 · Accepted solution]

Hi dzl483,

I escalated your case to the warranty department. They will be contacting you soon.

Regards,

Mike C

[ZDong1]

Hi Mike,

Thanks very much and appreciate your help!

Merry Christmas and Happy New Year!

Best regards,

Zilu