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Community Manager
1,121 Views

Mouse lag - even with USB

Hi,

I have bought a Compute Stick (STK1AW32SC). Everything works fine, it even manages to play games I like etc.

BUT - the mouse is really laggy. It's quite annoying, because it's also laggy on the windows desktop, with no applications running etc.

It's a mouse/keyboard combo using a 2.4GHz (no bluetooth).

However, I was even more surprised when I plugged in a USB mouse directly. It's still the same...that mouse works perfectly on PCs and laptops, it has a very sharp movement.

Is this a bug, hardware problem, windows problem or just a "setting"?

Does anyone else experience this? Again, I have to point out that I'm NOT talking about bluetooth, I know there can be issues with that.

Matt

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4 Replies
Community Manager
17 Views

I just found out that there are settings for the display refresh rate. It was set to 50i Hz, I switched to 60p Hz and it seems to be a bit better. But no cigar still...

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Highlighted
Community Manager
17 Views

Hello Matt948,

 

My recommendations would be, install all windows updates and install the latest graphics drivers.

Graphics drivers: https://downloadcenter.intel.com/download/26182/Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STK... https://downloadcenter.intel.com/download/26182/Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STK...

Also, I performed a research and found 2 websites with interesting troubleshooting, here I add them:

http://windowsreport.com/mouse-lag-windows-10/ http://windowsreport.com/mouse-lag-windows-10/

https://support.steampowered.com/kb_article.php?ref=5365-RXBN-5508 https://support.steampowered.com/kb_article.php?ref=5365-RXBN-5508

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Hope this can be of help and I'd much appreciate if you let us know how it went.

 

Regards,

 

Esteban C
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Community Manager
17 Views

Hello,

I have update all drivers etc. It didn't really help.

But I already found the cause - it's just the TV's HDMI input lag. It's a Panasonic Viera which are known for having quite high input lags (65ms etc).

This is causing the difference between the mouse movement itself and the cursor movement on the screen.

I have tried it on a standard (or rather gaming grade) PC monitor and there was no lag at all, no matter what mouse/keyboard I used.

Thanks anyway,

M.

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Highlighted
Community Manager
17 Views

I understand, thank you for letting us know the source of the issue, Matt948

In case you require any further support in the future, feel free to reach us out again.

Regards,

 

Esteban C
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