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Beginner
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Multiple USB vs Wifi issues on Compute stick

Firstly, I found the Intel Stick to be a good replacement for my laptop which was plugged into my TV as a media center.

That being said, I've found a few issues which are persistent and very annoying.

I was finding it hard to plug my USB 3.0 1Tb HDD directly into the stick as it would barely read continuously for > 15-20 minutes and frequently connect and disconnect with eventually throwing up the "USB device not recognized" message. I assumed it was draining too much power from the stick so I got a powered 3.0 USB hub.

Now, when I plug my USB hub into the 3.0 port, the wireless mouse in the 2.0 port stops working. What's worse, with the 3.0 hub plugged in, Unified remote on my phone (on a WiFi server) also stops working and works erratically, at best. To make matters worse, the USB hub does not work in the 2.0 port at all.

Without using the USB hub, the mouse works fine and even Unified Remote works great (along with the wireless mouse). When the USB hub is plugged in - both completely stop.

Plugging the mouse dongle into the hub also does not solve the issue, although the HDD reads just great.

Hardware in question -

- Intel Compute Stick Stick PC (Atom BOXSTK1AW32SCL/2GB/32GB/Windows 10/Integrated Graphics)

- Logitech USB wireless mouse

- QuantumZERO QZ-HB05 USB 3.0 4-Port 12V 2A Powered Hub

- https://play.google.com/store/apps/details?id=com.Relmtech.Remote&utm_source=fuw.me Unified Remote for Android

Is there any long-term solution to this USB 2.0 / 3.0 / WiFi conflict occurring as this is slowly but surely becoming unusable for me...

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15 Replies
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Community Manager
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Re: Multiple USB vs Wifi issues on Compute stick

Hello kaosX,

 

 

Thank you for joining the Intel Community Support.

 

 

The different components and devices may not be receiving enough power. Please make sure you are using the power adapter that came with your Intel® Compute Stick. Now, to troubleshoot compatibility issues, you can also connect a different USB powered hub.

 

 

Also, in "Device Manager", go to "Other Devices" and select "Universal Serial Bus Controllers". If there are any yellow questions or exclamation marks visible, uninstall the driver in "Device Manager", then restart your computer. The driver should be reinstalled automatically.

 

 

I would also like to get additional information about your system, please scan your system using the DxDiag tool. Follow the steps below:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

Provide the 1TB HDD model, too.

 

 

Wanner G.

 

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Highlighted
Beginner
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Re: Multiple USB vs Wifi issues on Compute stick

Thanks for your reply Wanner.

Using a different (Targus) powered USB hub did not solve my issue either.

Went to Device Manager and found nothing highlighted, I however still uninstalled the mouse drivers and restarted but to no avail. All drivers found no updates pending.

I have also attached the DxDiag document requested, hope it helps.

My external HDD is a WD Elements 1Tb (NTFS).

The core issue still remains.... I'm fine even if my mouse stops working with the powered USB Hub plugged in, the bigger problem is the WiFi failure with the powered USB hub - where I need to disconnect the hub every time I need to access the internet or control the PC with Unified Remote on my Android phone. If this is fixed, I'll be happy enough. Basically, when the powered USB hub is plugged in, there's no way for me to use any wireless mouse/keyboard to control the Stick PC.

Thanks in advance,

K

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Community Manager
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Re: Multiple USB vs Wifi issues on Compute stick

Hello kaosX,

 

 

Thank you for the information provided.

 

 

According to the scan attached to the thread, you have the following BIOS version: SCCHTAX5.86A.0029.2016.0914.1508. You can try a BIOS update.

 

 

Install the updates in the order below and test the performance of the Intel® Compute Stick. If the BIOS update does not resolve the issue, please install the next one.

 

 

BIOS update versions:

 

 

Version:https://downloadcenter.intel.com/download/27156/Compute-Stick-BIOS-Update-SCCHTAX5-86A- 0037

 

 

Version: https://downloadcenter.intel.com/download/27365/Compute-Stick-BIOS-Update-SCCHTAX5-86A- 0038

 

 

Version: https://downloadcenter.intel.com/download/27613/BIOS-Update-SCCHTAX5-86A-?product=91065 0040 (Latest)

 

 

Also, install thehttps://downloadcenter.intel.com/download/26327/Intel-Wireless-Technology-Based-Driver-for-Intel-Com... Intel® Wireless Technology-Based Driver for Intel® Compute Stick STK1AW32SC.

 

 

Find the BIOS Update Instructions for Intel® Compute Sticks https://www.intel.com/content/www/us/en/support/boards-and-kits/000018142.html here.

 

 

Wanner G.
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Beginner
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Re: Multiple USB vs Wifi issues on Compute stick

The BIOS update instructions page cannot be found.

I'll however try over the weekend and let you know how it goes.

Thanks,

K

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Highlighted
Community Manager
17 Views

Re: Multiple USB vs Wifi issues on Compute stick

Hello kaosX,

 

 

The link is working now. Please give it a try and share the results whenever you are ready.

 

 

I look forward to hearing from you.

 

 

Wanner G.
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Highlighted
Beginner
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Re: Multiple USB vs Wifi issues on Compute stick

Hi Wanner,

I have tried with all 3 BIOS updates and still no resolution to the problem.

The WiFi, Unified Remote and the wireless mouse still do not work with the USB hub connected (I tried after every BIOS update just in case).

Any other solution to this?

Thanks,

K

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Highlighted
Community Manager
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Re: Multiple USB vs Wifi issues on Compute stick

Hello kaosX,

 

 

Thank you for updating the BIOS on your Intel® Compute Stick.

 

 

I will do further research to find a solution or a feasible workaround. I will get back to you soon.

 

 

Wanner G.
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Highlighted
Community Manager
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Re: Multiple USB vs Wifi issues on Compute stick

Hello kaosX,

 

 

After doing some research, I would like you to try the following troubleshooting steps below and let us know if the issues stated before continue happening.

 

 

1. If your WiFi band is set to 2.4 GHz frequency while using the Intel® Compute Stick, try switching it to 5.0 GHz WiFi connection. Basically, if USB 3.0 utilizes the same 2.4GHz carrier signal, it may cause interference with other devices and trigger the connectivity issues experienced by your setup.

 

 

-Try using a USB 3.0 WiFi adapter. Keep in mind that you may need to disable the internal WiFi and plug a 2.4GHz b/g/n USB WiFi adapter. Also, there should be some distance between the WiFi adapter and the USB hub.

 

 

-If Bluetooth is enabled, you can also disable it.

 

 

I look forward to hearing from you.

 

 

Wanner G.
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Highlighted
Community Manager
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Re: Multiple USB vs Wifi issues on Compute stick

Hello kaosX,

 

 

Were you able to follow the steps mentioned before?

 

 

Fee free to share the results whenever you are ready.

 

 

Wanner G.
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Highlighted
Beginner
17 Views

Re: Multiple USB vs Wifi issues on Compute stick

Hi Wanner ,

I have the same problem with my intel copute stick (STK1AW32SC). I use usb2 port for my mouse& Kboard . when I connect my 2.TB Hard Disk (USB 3) using usb3 port ,the keyboard and mouse hangs . When I switch off hard disk ,mouse and keyboard go back to normal works fine. Another thing is I can connect a USB 2 hard drive into USB 3 port , it works perfectly , The problem arises only when I connect a USB 3 Hard drive into compute sticks usb 3 port. I tried every thing I Know .. Please help

I disable the wifi and tried but no change

Please advice

Tino

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New Contributor I
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Re: Multiple USB vs Wifi issues on Compute stick

Your USB3 drive requires more power than the usb port can provide.

Use a powered USB3 hub to connect your USB3 drive.

Doc

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Highlighted
Beginner
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Re: Multiple USB vs Wifi issues on Compute stick

Hi Hill

Thank you for your reply,

I am using a powered usb drive and also compute stick have separate power. . if I change my USB CABLE from usb3 to usb2 (blue to white) it works. if I use a usb 2 hard drive then also it works. So I am not able to use it as a USB 3 drive to copy things really fast.

Regards

Tino

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Highlighted
New Contributor I
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Re: Multiple USB vs Wifi issues on Compute stick

And,you have tried a different usb 3 cable?

Doc

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Highlighted
Honored Contributor III
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Re: Multiple USB vs Wifi issues on Compute stick

(a better quality shielded one)

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Highlighted
Beginner
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Re: Multiple USB vs Wifi issues on Compute stick

Hi Wanner,

Sorry for my late reply.

I tried your solutions but nothing worked.

I however also did a bit of my own research (and got a friend to help) and managed to fix the issue I was facing.

The USB hub-WiFi conflict was really due to a WiFi driver not being updated. After searching I found the link below which solved all my problems.

https://downloadcenter.intel.com/download/27661/Compute-Stick-Intel-Wireless-Technology-Based-Driver... Download Intel® Wireless Technology-Based Driver for STK1AW32SC

To all others on this post, my issue was specific but I hope this can help you'll as well. My 1Tb HDD was drawing too much power from the device and would frequently disconnect. I bought a powered USB hub to fix this issue, and it did! The HDD powered up with no disconnections. But when the hub was connected, my WiFi would stop working (and because of no LAN port) - no internet when the Hub was connected. No wireless mouse would work either. Installing and updating the above driver helped just fine. Just make sure you update your WiFi drivers to the most recent (making sure it's the correct model Intel Stick).

Hope this helps.

And Wanner, thanks again lot for your involvement.

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