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KZumw
Beginner
925 Views

My Compute Stick was working fine and now I get "No Signal" after "Retrieving Data". Have tried different HDMI ports and rebooting with the same result.

Anyone else have this issue?

0 Kudos
2 Replies
Allan_J_Intel1
Employee
20 Views

Are you using any type of video HDMI adapter?

- Be sure you are using the AC power adapter plugged into a wall outlet; do not try powering the device from a USB port. We've seen odd boot issues when powering from USB.

- Before trying to access the recovery partition via the F8 key, make sure you do NOT have an SD card or a USB portable thumb drive attached to the Compute Stick. We've seen these cause recovery failures.

In case you need warranty replacement you will need to create a web ticket here:

http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support

Allan.

idata
Community Manager
20 Views

Please confirm if you still need assistance from the Intel support team.

 

 

Allan.