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Beginner
1,322 Views

My Compute stick "randomly" shuts down when loading win8.

I get a black screen every second time I start the device. Sometimes just when logged on into windows. Sometimes the device starts nice and easy... This behaviour was on a Samsung TV.

On my Sony TV... The behaviour is terrible. Same issue with black screens. But the device also yields black screens when logged into Windows 8. Opening the web browser yields 5s of black screen. Clicking on a link yields 5s of black screen. And sometimes it just shuts down when performing a task...

Power USB-cable is connect into the wall-adapter. haven't upgraded any BIOS. Just the graphic drivers (latest version available 2015-10-14).

I have no idea what this is all about?

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2 Replies
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Beginner
8 Views

A few times it shuts down even before I can see the "start screen" of windows 8.

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Honored Contributor II
8 Views

Hello Henrik_Karlsson,

Please try the following:

Update the Intel® Compute Stick BIOS; please download the latest BIOS version for this unit at:

https://downloadcenter.intel.com/download/25385/BIOS-Update-FCBYT10H-86A- https://downloadcenter.intel.com/download/25385/BIOS-Update-FCBYT10H-86A-

In this case I recommend doing a BIOS recovery and you can follow the steps at:

http://www.intel.com/support/motherboards/desktop/sb/CS-035445.htm http://www.intel.com/support/motherboards/desktop/sb/CS-035445.htm

After that is done, try to reset your system and follow these steps:

  1. Remove any SD card, if installed.
  2. Press F8 when you see this prompt during boot: F8 to Activate Windows 8.1* Recovery Mode.
  3. Select Troubleshoot.
  4. Select Reset your PC, then select Next.
  5. Select Just remove my files.
  6. Select Reset to start the restore process.

Please let me know if these troubleshooting steps solve your problem.

Thanks and regards!

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