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idata
Community Manager
2,509 Views

No Sound Enhancements tab in Playback Devices

I'm having a lot of problems with the audio when I play my media files on the compute stick. The audio is very quiet, so I must turn the volume up all the way to hear things like dialog. The problem is that now other, louder sounds play way too loud. I need some kind of audio normalization to be able to fix this. On other windows machines, under playback devices, when I went to the properties of my playback audio device, I would always have a tab called Sound Enhancements, where I could select audio normalization. On the compute stick this tab is missing.

Is there any way I can enable the Sound Enhancements tab on the Compute Stick? Is there another way to normalize all the audio that is output?

Thanks.

0 Kudos
10 Replies
idata
Community Manager
230 Views

Hello nflaum,

 

 

Thank you for contacting the Intel community.

 

 

Would you please provide us with the Intel® Compute stick model?

 

 

 

Thanks you,

 

 

Ivan.

 

idata
Community Manager
230 Views

I have a STCK1A32WFC, and it was upgraded to Win 10 32-bit by Intel before I got it.

idata
Community Manager
230 Views

Hello,

 

 

In this case, try updating the BIOS to the latest version; you can download the latest BIOS version here:

 

https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612 https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612

 

 

Please follow http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000006039.html F7 BIOS Update Instructions for Intel® Compute Stick

 

 

Once that is done, update the Intel® graphics driver, you can download the latest version at the following link:

 

https://downloadcenter.intel.com/download/25647/Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STC... Intel® HD Graphics Driver for Intel® Compute Stick STCK1A32WFC

 

Remember that the Intel® graphics driver also includes the latest audio driver, at the end make sure you are run Windows® update to have your system up to date.

 

 

Please let me know how it goes after this is done.

 

 

Regards,

 

 

Ivan

 

idata
Community Manager
230 Views

I tried both of these things and neither worked.

Can you please explain what HD graphics drivers has to do with audio sound enhancements?

idata
Community Manager
230 Views

The Intel® HD graphics drivers includes the audio driver, so I offered this driver for the audio driver to be updated as well, but I can see that the issue persists.

 

 

Try also installing this driver https://downloadcenter.intel.com/download/25311/System-on-a-Chip-SOC-Driver-Package-for-Intel-Comput... System-on-a-Chip (SOC) Driver Package for Intel® Compute Stick

 

This driver can solve audio and other software issues, I'm not sure if it includes the Sound Enhancements tab but at least it can give you better sound.

 

 

Please let me know.

 

 

 

Regards,

 

 

Ivan.

 

idata
Community Manager
230 Views

Thanks for the information. I tried installing the SoC driver prior to contacting Intel support. There was no sound enhancement tab available after installing that particular driver, and upon restarting my system, Windows encountered a buffer overrun error and was unable to start. Upon rebooting, Windows went into repair mode but repairing Windows boot did not fix the issue. After that, I was able to start Windows in safe mode and uninstall (and delete) the driver for the audio Intel Audio WDM. After this, Windows booted properly and downloaded the driver off of Windows Update and worked fine. Still no sound enhancement tab, however.

I have to assume this option is not supported on the Compute Stick that I have, which is very sad, given that the Compute Stick is designed to be an HDMI media solution. I would have expected this feature to be included with the device.

idata
Community Manager
230 Views

Thanks for the information nflaum and I'm glad that the sound issue is now resolved.

 

 

Apparently this driver does not support Sound Enhancements, it seems that this is basic Realtek driver installed and for that reason there is not Sound Enhancements tab.

 

 

 

Best regards,

 

 

Ivan.

 

idata
Community Manager
230 Views

I do not consider this issue resolved. Can you please tell me what realtek hardware is included in the intel soc so I can attempt to download a driver from realtek and resolve this problem? Thanks.

n_scott_pearson
Super User Retired Employee
230 Views

The Compute Sticks do not contain any Realtek audio hardware. All audio support comes from the Intel HD Audio solution. What you see is what you get; there are no additional drivers to add.

...S

idata
Community Manager
230 Views

Thanks. That's what I figured but Ivan mentioned Realtek drivers so I thought I'd ask.