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OPERE1
Beginner
2,442 Views

No enciende mi stick pero LED azul enciende.

Hola: tengo un Stick modelo STCK1A32WFC y dejo de mostrar imagen por HDMI, lo probe en varios equipos con ese tipo de entrada. Incluso cambie la fuente de alimentacion y el ventilador no se mueve. La luz azul LED del equipo esta enciendida y aunque presiono el boton pulsador no se apaga. Cual podria ser el problema?.

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4 Replies
idata
Community Manager
656 Views

Juan-perez: Thank you very much for joining the Intel® Compute Stick communities.

It is hard to tell the source of the problem. It could be related to the HDMI cable, do you have the option to test the stick with a different HDMI cable?

Another thing that we can try is a BIOS recovery to the latest version 0035:

 

https://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html https://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html

 

https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612 https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86612

Any further questions, please let me know.

Regards,

 

Alberto R
OPERE1
Beginner
656 Views

Quiero aclarar que el stick no tiene cobertura de garantia por dos meses. Tambien he verificado que al introducirlo directamente en un TVLED samsung (sin el cable) tampoco encendio. Aunque cada vez que conecto la fuente de alimentacion al dispositivo SIEMPRE ENCIENDE LA LUZ AZUL. Y intentado apagarlo desde el pulsador (boton lateral) y no responde,aunque lo tenga pulsado permanentemente. Solamente cuando le quito el cable de la fuente de alimentacion se apaga el Stick. Me queda la tarea de desarmarlo y corregir el dispositivo, desconectando algo adentro del mismo, que he leido en otro post similar al mio, que es la unica forma de solucionarlo.

Me preocupa que un dispositivo con la calidad de INTEL sea tan inestable su funcionamiento.

idata
Community Manager
656 Views

Juan-perez: Thank you very much for providing that information. Just to let you know, if you open the stick that will void the warranty automatically on it, so we do not recommend to do that. In this case the best thing to do will be to get in contact either with the place of purchase to check their warranty policy and verify if they can replace it for you or to contact Intel directly through our chat or phone support:

 

 

Chat support:

 

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

 

APAC contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF

 

LAR contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

 

North America: Phone Number 1-916-377-7000, Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
656 Views

Juan-perez: I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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