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Community Manager
1,233 Views

No output on new out of the box ComputeStick STK1AW32SC

There is no HDMI output from a new out of the box ComputeStick to an HDMI display. Switched ports on the display, used a different display, used the HDMI dongle and a second dongle. Nothing. Powered and turned off and re-powered the device and still nothing. What am I doing wrong. Isn't it supposed to light up out of the box?

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4 Replies
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Super User
8 Views

Are you using the power adaptor that was provided with the stick?

Doc

Doc (not an Intel employee or contractor)
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Community Manager
8 Views

I am using the adaptor that was provided with the stick. I inserted the stick into a PC monitor with an HDMI interface and everything worked. Seems to be a compatibility issue with the Sony TV.

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Super User
8 Views

It could well be a compatibility issue. Glad you have it working.

Doc

Doc (not an Intel employee or contractor)
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Community Manager
8 Views

Hello:

 

 

Thank you very much to Al hill for the comments posted above.

 

 

To WMS:

 

 

We are glad to hear that the stick is working fine now, the compatibility problem are difficult to detect at the beginning, only by testing the product on a different device will let us know for sure.

 

 

Any other inquiry, do not hesitate in contact us again.

 

 

Regards

 

 

Alberto

 

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