Random Crashes

[RMorr1]

Bought an Intel Compute Stick (32GB, Win 10 Home) last week. Connected to an older Sony TV and use the USB power adapter.

Updated Windows 10. Installed Office 365. Installed a 128 GB microSD card.

Used for a two hour meeting last week. Logged into QuickBooks Online with Firefox - no problems.

Tonight, I used it for another meeting. I downloaded a Microsoft Word file from a Gmail account. I then used Microsoft Word to edit the file. During the 2 hour meeting, the Intel Compute Stick would just randomly crash - shut itself down, go through the BIOS startup, and then load windows. It probably happened a dozen times during the meeting.

I felt the device - it is not overly warm. The power adapter is room temperature.

Any ideas on what is happening?

[idata]

Hello reecejr,

Thank you for joining the Intel® Compute Stick Community. I am sorry to hear you are having crashes with your Intel® Compute Stick.

Let's gather more information regarding your unit, please see below;

• Provide your https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows* report.

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy C.

[idata]

/thread/119728 reecejr,

If you need further assistance let us know.

Regards,

Amy C.