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FDN
Novice
1,323 Views

Restore broken Edison

Hello everyone!

Recently bought a used Intel Edison Board for Arduino.

The seller said that the kit is functioning properly. He before the sale download some sketch for test and everything was ok.

But when I got it, it looks like it's not working properly.

First of all, if I connect microUSB port (which is in the middle) to host PC (SW1 switch is turned to microUSB) lights the DS1 and DS2 LEDs and stays on,

but nothing more happens. No any USB drive or other device is appear in host PC (Windows).

I also tried to connect it to Ubuntu host and check dmesg output when connect it. Complete silence. No any message in the output.

Then I tried to connect secondary microUSB port (close to the corner) which is serial console, new COM port appeared in the system.

But if I connect Putty to this port, there is also silence. No any character received.

At the same time the Intel Edison unit heats up.

And the power button seems to work. If I press it for about 5 or bit more seconds, the module is switched off. Then if I press it for about 2 seconds, it switched on.

So, seems the edison module does not start. No any communication via USB ports.

How could I check is it software problem (bootloader or somthing else) or some part of hardware is broken?

This is my last hope to make it work.

4 Replies
idata
Community Manager
46 Views

Hi,

 

 

You mention that you connected the microUSB cable and that the LEDs lit up but you didn't mention if you installed the appropriate drivers so that the computer detects the Edison. Have you already followed the getting started guide https://software.intel.com/en-us/iot/library/edison-getting-started https://software.intel.com/en-us/iot/library/edison-getting-started ?

 

 

Now, the fact that it heats up is definitively a problem. The Edison shouldn't heat up, this is not normal behavior. If you believe your Edison might be damaged I'd suggest you to open a service ticket here https://customercare.intel.com/?lang=en-US https://customercare.intel.com/?lang=en-US so we can take a closer look.

 

 

-Sergio

 

FDN
Novice
46 Views

>You mention that you connected the microUSB cable and that the LEDs lit up but you didn't mention if you installed the appropriate drivers so that the computer detects the Edison. Have you already followed the getting started guidehttps://software.intel.com/en-us/iot/library/edison-getting-started https://software.intel.com/en-us/iot/library/edison-getting-started ?

Yes, sure. I've tried to install needed drivers. But, as I mentioned, when I connect microUSB cable no any device appears, and no any information in dmesg log. It looks like I connect nothing.

>Now, the fact that it heats up is definitively a problem. The Edison shouldn't heat up, this is not normal behavior. If you believe your Edison might be damaged I'd suggest you to open a service ticket here https://customercare.intel.com/%3Flang%3Den-US https://customercare.intel.com/?lang=en-US so we can take a closer look.

Yes, it heats up, but it not so hot. It's warm. Probably 40°C

idata
Community Manager
46 Views

Hi,

 

 

Thank you for letting us you've already installed the drivers. Do you have any other Edison boards working properly to make a comparison on what the normal operating temperature should be?

 

 

If you believe the temperature is between the normal ranges and there's no hardware damage you can try to flash your board and see if that gives positive results. The recommended flashing methods are the Flash Tool Lite and the flashall script.

 

 

You can see instructions for both here:

 

Flash Tool Lite: https://software.intel.com/en-us/articles/flash-tool-lite-user-manual https://software.intel.com/en-us/articles/flash-tool-lite-user-manual

 

Flashall: /docs/DOC-25154 https://communities.intel.com/docs/DOC-25154

 

 

Let us know your results.

 

 

-Sergio

 

idata
Community Manager
46 Views

Do you still need help with this thread, were you able to flash your board?

 

 

-Sergio

 

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