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DDeri
Beginner
1,602 Views

STK1A32SC - Win 10 x64 - No Audio

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Have a STK1A32SC with a fresh load of Win 10 x64, all drivers installed and reinstalled and audio is still not being recognized. Seen the other thread, read we needed to create another for our own issue.

Also note, I have the STK1AW32SC as well, unable to get audio on it, but I suspect it wont due to no true Win 10 Drivers for x64 listed.

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1 Solution
DeanG
New Contributor I
83 Views

Deric wrote:

Have a STK1A32SC with a fresh load of Win 10 x64, all drivers installed and reinstalled and audio is still not being recognized. Seen the other thread, read we needed to create another for our own issue.

Also note, I have the STK1AW32SC as well, unable to get audio on it, but I suspect it wont due to no true Win 10 Drivers for x64 listed.

-------------------------

It's not a x64 drivers issue. I also installed Win 10 x64 Home over the pre-installed Win 10 x86 Home, and then installed the Intel chipset and video drivers (you need both) from this site. Sound works just fine on my STK1AW32SC after the x64 replacement..

View solution in original post

14 Replies
AAlex25
Novice
83 Views

I have this issue too wil,raise my own post shortly

idata
Community Manager
83 Views

Hello, Deric:

I would like to gather more information in regard to your system, so please provide me with the following report https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility. Once done attach the report, to attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box. On more thing, I want to confirm; do you see your sound device on Playback devices?

Regards,

Amy.

DDeri
Beginner
83 Views

idata
Community Manager
83 Views

Thank you for the information.

Let's updating your BIOS version to the latest, see here for the download https://downloadcenter.intel.com/download/26270/BIOS-Update-SCCHTAX5-86A-?product=91064 Download BIOS Update [SCCHTAX5.86A] and use this instructions for the installation http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html BIOS Recovery Instructions for Intel® Compute Stick. Since you already have the latest Intel® HD Graphics driver installed, try the following;

Uninstalling the Intel Graphics Driver via the Device Manager Method

  1. Open the Device Manager.
  2. Expand the Display Adapters section.
  3. Find the Intel Graphics Driver.
  4. Right click Intel Graphics Driver and select Uninstall.
  5. Select the check box Delete the driver software for this device.
  6. Reboot the computer after uninstall process has finished.
  7. Once rebooted, install the drivers using this method http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &... , here is the driver https://downloadcenter.intel.com/download/25967/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-Co... Download Intel® HD Graphics Driver for Windows® 10 for Intel® Compute Stick STK1A32SC

Let me know how it goes.

Regards,

Amy.

DDeri
Beginner
83 Views

Completed the mention task, sadly this did nothing. Here is a screen shot of the Hardware ID which comes back as a Audio Device.

idata
Community Manager
83 Views

Deric,

Let me review your case, there are several users reporting this behavior so, we will look into to it.

As soon as I have an answer, the thread will be updated.

Regards,

Amy.

DeanG
New Contributor I
84 Views

Deric wrote:

Have a STK1A32SC with a fresh load of Win 10 x64, all drivers installed and reinstalled and audio is still not being recognized. Seen the other thread, read we needed to create another for our own issue.

Also note, I have the STK1AW32SC as well, unable to get audio on it, but I suspect it wont due to no true Win 10 Drivers for x64 listed.

-------------------------

It's not a x64 drivers issue. I also installed Win 10 x64 Home over the pre-installed Win 10 x86 Home, and then installed the Intel chipset and video drivers (you need both) from this site. Sound works just fine on my STK1AW32SC after the x64 replacement..

View solution in original post

idata
Community Manager
83 Views

DeanGibson, thank you for the suggestion.

 

 

Regards,

 

Amy.

 

DDeri
Beginner
83 Views

I reinstalled the SOC drivers and it started working. Thank you for the recommendation.

AAlex25
Novice
83 Views

Deric can you post a link to these SOC drivers you have installed i can't find them on the download area

DDeri
Beginner
83 Views

https://downloadcenter.intel.com/download/26190/System-on-a-Chip-SOC-Driver-Package-for-Intel-Comput... Download System-on-a-Chip (SOC) Driver Package for Intel® Compute Stick STK1A32SC

idata
Community Manager
83 Views

Deric, thank you for trying the suggestion and reporting your findings.

Alex-g, keep us posted.

Regards,

Amy.

idata
Community Manager
83 Views

Great news! Thank you for sharing your findings.

If you need further assistance let us know.

Regards,

Amy.

AAlex25
Novice
83 Views

The SOC driver supplied has resolved my issue Thanks

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