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WChin7
Beginner
1,578 Views

STK1A32WFC Stick powered on few seconds before it turned off automatically

I have a STK1A32WFC Stick. Have used it for two years.

However, recently there is an issue. Whenever the stick is powered on, blue light just shows few seconds before it turned off again.

Repeat the process will get similar results. Display showing no display, no POST and etc.

Any idea what should I do with it?

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3 Replies
n_scott_pearson
Super User Retired Employee
83 Views

If you have configured the BIOS so that automatic power-on is disabled, then, when power is supplied, the LED will come on for a short while and then turn back off. When you press the power button, the LED should come back on (and stay on) and the system should POST.

If this is not what you are seeing, try pressing and holding the power button for ~3 seconds (or perhaps longer) and see if you can get to the Power Button Menu. If you hold it down too long (you will know because the LED will go off), just try again and hold it down for a shorter interval.

Hope this helps,

...S

WChin7
Beginner
83 Views

Thanks for the reply.

I turn on the stick manually by pressing the button. Same outcome as mentioned before (Stick will power off automatically after few seconds). There is no display or POST on the screen. The stick seems to disregard whether how long I have pressed the power button. I try to get into the Power Menu Button by holding it for 3 seconds or shorter interval, it still shut off by itself after a while. (Same outcome regardless).

I used the timer after I pressed the power button to turn it on. Always at the 12 second mark, it will turn off itself. While the light is solid blue, nothing shows on the display.

The BIOS was configured to automatic power on by itself.

The last thing I did for the stick was firmware update, then there was a power trip. After that, I got this weird behavior on the stick. Could it be the reason ?

n_scott_pearson
Super User Retired Employee
83 Views

If the power failed in the middle of the BIOS update, all bets are off. There is a good possibility that the BIOS is bricked.

Are you still within your warranty period? Check here: http://www.intel.com/content/www/us/en/support/services/000006303.html?wapkw=warranty+check Determine if Your Product Is Still Under Warranty.

If it is, here is information, by geography, regarding how to contact Intel Customer Support to arrange for a RMA replacement:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

You can also use the http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service, but it is offered in English only and is subject to office hours (9-5 M-F) in Pacific time zone.

Hope this helps,

...S

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