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Beginner
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STK1AW32C Display driver issues

When I installed the graphics driver on the Intel Compute Stick model STK1AW32C, the screen started flickering. The problem was solved when I uninstalled the driver. Then the same thing happened when Windows installed the driver through Windows Update. The problem was fixed when I rolled back the driver.

Where can I find an older version of the driver? On the download page for Intel® Compute Stick STK1AW32SC Intel has published only the latest versions of the drivers.

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Community Manager
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Vesko: Thank you very much for contacting the Intel® Compute Stick communities. We will do our best to provide the information you are looking for.

 

 

In regard to your inquiry, just to confirm, I looked in our web site to double-check on the graphics drivers available and as you mentioned the only one showing for this unit is version 4624:

 

https://downloadcenter.intel.com/download/26182/Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STK... https://downloadcenter.intel.com/download/26182/Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STK...

 

 

As, an alternative, what we can try is to un-install the driver once again and disable the Windows automatic updates. I found a link that provides some information about how to do that, but we actually recommend to get in contact with Microsoft directly to get the specific information and also further suggestions to try to fix this problem:

 

https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/ https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/

 

https://answers.microsoft.com/en-us https://answers.microsoft.com/en-us

 

 

If the problem persists after that, then please provide the information requested on the link below:

 

/message/319025# 319025 https://communities.intel.com/message/319025

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Beginner
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Dear Alberto,

Thank you for your help.

I already uninstalled the driver but when I did that, it also disabled the audio.

The display works fine with Microsoft Basic Display Adapter.

I managed to find older driver from 2016, but I had the same problem when I installed it. Most likely my Compute Stick is faulty.

Regards,

Vesko

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Community Manager
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Hi Vesko: You are very welcome. Thank you very much for letting us know those results. We are sorry to hear the problem remains.

 

 

If you are interested in the replacement of the stick, you can always get in contact directly with Intel to confirm if the unit is eligible for replacement:

 

Chat support:

 

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

 

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

 

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

 

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
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Beginner
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Hi Alberto R,

Replacement of the stick is something that I will be interested in but every time I try the chat support, it is not available. Are there any specific times when the chat is available?

Regards,

Vesko Gavrilov

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Community Manager
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Hi Vesko: Let me apologize for that. Yes, the chat is open 24/7 from Monday to Friday. Please let me know if it is working for you.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Beginner
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Hi Alberto,

The chat button is unavailable every time I try. It is unavailable at the time of writing this post. Are there any location restrictions? I tried from different devices - the PC stick, my Android tablet.

Regards,

Vesko

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Community Manager
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Vesko: Yes, let me apologize for all the inconvenience. The chat support is closed today and yesterday due to the holidays. It should work on Monday normally.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Community Manager
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Vesko: I sent you a private message, please verify your inbox.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Community Manager
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Vesko: I sent you a private message, please verify your inbox.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
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