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STK1AW32C No Display and does not boot

idata
Community Manager
1,009 Views

My 4 month old Intel Compute Stick II STK1AW32C does not have any display and does not boot. I tried 2 different monitors and HDMI cables and nothing. I tried plugging in a USB keyboard and booting and pressing F7 to do a bios update but nothing is displayed on the screen.

I also tried to access the unit via my internal network but nothing is displayed making me think it is not booting.

Is my unit dead?

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1 Reply
idata
Community Manager
131 Views

Hi User1,

 

 

Your compute stick is not posting even after trying to update the BIOS and tested with 2 monitors. My recommendation is to contact our support team and request the replacement of it. I regret the inconvenience.

 

 

Contact Support

 

http://www.intel.com/content/www/us/en/support/contact-support.html

 

 

Regards,

 

Mike C

 

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