My STK1AW32SC was OK for 2 weeks. Suddenly no signal on TV or on any other monitor with the correct input. Blue LED is always on, steady, not responsive to the power button (not even after 1 min steady push). Unplugging the power cord shuts it off, replugging it returns to the steady blue LED unresponsive to the power button. Startup Screen doesn't show up, so I cannot get into BIOS Setup. Holding the F2 key down has no apparent effect. It seems that there is no video output at all. Any tricks to make it alive? Thanks!
Before the replacement process, I recommend you the BIOS recovery. It is necessary to use a second computer, download and keep the .BIO file in the root of a USB drive. Try the recovery option.
The detailed instructions are in the link below:
The latest BIOS version is 24
It is necessary a wired keyboard and uses the power adapter of the stick.
If the problem continues, proceed with the replacement; get in touch with our support team.
Many thanks for the reply!
I also had BIOS recovery in my mind, but cannot get to the Power Button Menu.
Holding the button down for 3 secs then releasing it has no effect on the video output.
The blue LED is always steady, no flashing, not reflecting internal activity.
I would rather recover the BIOS than sending it in.
There is no autosetup? Like the firmware upgrade of my LED TV: it recognizes the update file in the USB without any intervention.
I'm having exactly the same problem. Blue light on, button does nothing, no output. Using power supply that came with it, of course. Clearly unable to do anything with the BIOS. I too would rather sort it than send it back (again...)
Hi efrecska and MCD,
The BIOS recovery without the power button is not an option yet with the sticks. Definitely, it is necessary to replace the sticks if you are not getting video
Let me know if I can help you with anything else.
Thank you for the reply!
Yes, that option seems to be a useful one for the future.
Until then I will leave the replaced stick on a battery backup power continuously supposing that there is more risk of BIOS corruption during power down and power up.
I'm having exactly the same problem. I tried to create a service request but I always get a screen that says:
"System Unavailable. Intel Customer Support Service Request Management is unavailable. We are actively working to resolve the system issue. We apologize for any inconvenience this may cause and appreciate you patience."
Can you help me to get a replacement?
Hi Indy76 and xleiox,
I regret the inconvenience. I encourage you to try again.
The Phone and chat support in US is available from Monday – Friday 7:00 AM to 5:00 PM (Pacific Time)
Phone Number: 1-916-377-7000
http://www.intel.com/content/www/us/en/support/contact-support.html# @4 http://www.intel.com/content/www/us/en/support/contact-support.html# @4
If you are out of US, choose globe icon at upper right corner of this page.
In regards to your issue, let me know if you are selecting your country first, verify the support schedule on your country. If the problem continues, let me know your country and which type of support (email, webticket, chat) you are selecting.
let me know if you are selecting your country first --> YES
let me know your country--> Italy
and which type of support (email, webticket, chat) you are selecting --> webticket
on submiting ticket ( last step I suppose ) system crashes ( server side error, I am pretty sure)
Were you able to request the replacement of your compute stick?
No Mike still not ....
Tomorrow il try to call italian numer placed in Milan.
I hope I can get the compute stick replacement ASAP.
Browser used Firefox 46.0.1....anyway I am pretty sure it is a server side error....
I was able to report my Intel Compute Stick using the chat.
I don't know if it affects but I download the latest version of Internet Explorer.
The first time that I enter to the chat there was a button with the text "Not Available", but if you wait enough it turns to "Chat" and you will be able to enter at that moment. Is like depending on the available Intel Agents the button's state changes.
I received my RMA and my device is traveling to Intel at this moment