Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
1,546 Views

STK1AW32SC crashing

Hello. I have the STK1AW32SC. I believe the latest graphics driver (version 20.19.15.4835) is causing the crashing. I have attached the results of the SSU scan. I am looking for any help in resolving the crashing issue. The only thing we have installed on the stick is a custom software application that uses an FTDI driver.

I should add, I have updated the BIOS, Bluetooth, & WiFi drivers as well. The system may run for 2 minutes before rebooting. Sometimes it will run for 10 minutes before it crashes.

Thanks in advance!

0 Kudos
5 Replies
Highlighted
Community Manager
30 Views

Hello dsavage,

 

 

Thank you for contacting Intel® Communities Support.

 

 

Please accept our apologies for any inconvenience this may be causing. We will be more than happy looking for a solution.

 

 

I notice that you have completed all possible troubleshooting to fix the issue. At this point if you want to claim warranty I recommend you to contact the Technical Support Center.

 

 

Chat support:

 

http://intelsupportchat.force.com/icslivechat/ic3s_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ic3s_tech_processor_ww_english_Chat

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

 

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

 

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

 

 

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Regards,

 

Stephen C.
0 Kudos
Highlighted
Beginner
30 Views

We have RMA'd a number of these devices now. We continue to have issues with the Sticks randomly rebooting. Right now I have a stick running with the default Microsoft display driver installed which means audio doesn't work, but the stick isn't crashing. Are there any known conflicts involving the display adapter? I've also tried having the system look for the audio driver but continue using the Microsoft display driver but it is unable to locate the audio driver via Windows update.

This issue is really problematic for us. Is there any diagnostic software available for download that would allow us to scan these devices to see what is potentially the cause of our issues? Or is it possible to have Intel do any sort of diagnostic scan/test on an RMA'd unit and let us know what, if anything is found?

One thing about these sticks is that they have been imaged using Clonezilla but we have other systems (non Compute Sticks) that we also use Clonezilla on and do not have any issues.

Any help is greatly appreciated!

Thank you

0 Kudos
Highlighted
Super User Retired Employee
30 Views

This won't help you, but just a quick FYI. The DP/HDMI audio driver (Intel HD Audio) is installed by the Intel HD Graphics driver package, as the two drivers work together.

...S

0 Kudos
Highlighted
Community Manager
30 Views

Hello, dsavage.

 

 

I am terribly sorry that your issue persists, allow me to help you regarding this matter.

 

 

I would like to have more information about the problem you are facing and replicate it at our lab, for me to achieve so, please fill the following form and paste it into your next post: /thread/77761 https://communities.intel.com/thread/77761

 

Then, provide me with a detailed explanation of how the reboot occurs and if it is possible for me to get this software you are using to exactly replicate the situation.

 

 

 

Antony S.
0 Kudos
Highlighted
Community Manager
30 Views

Hello, dsavage.

 

 

I would like to double check if you still need assistance regarding your issue.

 

 

 

Antony S.
0 Kudos