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kdeho1
Beginner
1,179 Views

STK1AWSC no power button Recovery possible - is there an alternative recovery?

I'd like to chime in on my compute stick that has failed. I had a functional STK1AW32SC and was applying SCCHTAX5.86A - watching it update with no peripherals connected and during the main block flash portion the thing shut itself off - instant power down. Now it will not boot and with a keyboard connected to attempt the power button recovery I see the keyboard lights resetting every 10 seconds or so - no video and no other signs of life beyond the keyboard.

Is there a jumper or other more extreme means to recover these

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2 Replies
idata
Community Manager
39 Views

Hello ken_nm,

 

 

Thank you for contacting the Intel community.

 

 

In this case, you can try pressing and hold the power button down for 3 seconds. Release it before the 4-second shutdown override.

 

The Power Button Menu displays.

 

Press F4 to complete a BIOS Recovery with the BIO File on a flash driver.

 

 

This is basically the option we can try to recover the system if this does not work you can try to get a warranty replacement for the unit, the unit has 1 year warranty and you can request a replacement here:

 

http://www.intel.com/content/www/us/en/support/contact-support.html# @4 http://www.intel.com/content/www/us/en/support/contact-support.html# @4

 

 

 

Best regards,

 

 

 

Ivan.

 

idata
Community Manager
39 Views

 

Hello ,

 

 

 

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

 

 

 

Regards,

 

 

 

Ivan.
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