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MMich47
Beginner
2,445 Views

STK2mv64cc Bluetooth not loading properly

Hi,

I have the Intel STK2mv64cc w/ windows pro 10 @ 64 bit.

Been having problem w/ Bluetooth on boot up. In most cases, it will not load properly on boot up. Device Manager keep showing the exclamation error mark on my Bluetooth device. I need to uninstall & reinstall it every time after I boot up. This started only in the past month or so. Before that, it was fine.

Tried to reinstall w/ Intel Bluetooth for my device, but still have same problem.

any one know how to fix this?

0 Kudos
13 Replies
n_scott_pearson
Super User Retired Employee
122 Views

In a previous (but similar) discussion, this was suggested as a solution: (1) Shutdown the ICS and disconnect it from the TV and from A/C power. (2) Wait ~15 minutes for ICS to completely cool off. (3) Reconnect and boot. I tried this when mine acted up and it appeared to work. Whether it will work for you (or continue to work for me) is another issue...

Hope this helps,

...S

idata
Community Manager
122 Views

Hello mptan,

 

 

I would like to know if the information provided to you was able to solve your concern?

 

 

Also, if the issue persists, please install the latest Bluetooth driver:

 

 

https://downloadcenter.intel.com/download/26107/Intel-Bluetooth-Technology-Based-Driver-for-Intel-Co... Intel Bluetooth* Technology-Based Driver for Intel® Compute Stick STK2M[x]64CC

 

 

In case if you need further assistance do not hesitate to reply back.

 

 

I am looking forward to hearing from you.

 

 

Regards,

 

Angie.

 

MMich47
Beginner
122 Views

I've downloaded the newest driver/software from Intel. I've uninstall everything, and re install it. still have the same problem.

when ever I boot up, Bluetooth does not install properly. have the same "!" next to it in the device manager. I have to uninstall & reinstall the device in the Device Manager every time I boot up.

n_scott_pearson
Super User Retired Employee
122 Views

Try reinstalling the latest BIOS using the Recovery Method.

Hope this helps,

...S

MMich47
Beginner
122 Views

I've updated to the same newest bios. still, on re boot, blue tooth device error. I still have to uninstall it, and then rescan it in the device manager.

n_scott_pearson
Super User Retired Employee
122 Views

Uninstall the existing Bluetooth and WiFi drivers. Reboot the ICS. Reinstall the latest version available on the Intel site (download from https://downloadcenter.intel.com/download/26107/Intel-Bluetooth-Technology-Based-Driver-for-Intel-Co... here and https://downloadcenter.intel.com/download/26322/Intel-Wireless-Technology-Based-Driver-for-Intel-Com... here). If it says newer driver already installed, tell it to install anyway. Reboot and test as before.

Frankly, this is the last thing I can think of to try. If this doesn't work, I suggest that you contact Intel Customer Support and make arrangements for a RMA. My recommendation is to actually call them; there have been too many reports of the online systems not working right. Consult the following pages for information on phone numbers near you:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

Hope this helps,

...S

idata
Community Manager
122 Views

Hello mptan,

 

 

In regard to your concern, please make sure that this will be the latest BIOS version that you have installed:

 

 

https://downloadcenter.intel.com/download/26262/BIOS-Update-CCSKLm5v-86A-?product=91979 BIOS Update [CCSKLm5v.86A] / Version: 0044 (Latest) Date: 9/9/2016

 

 

If you already have that BIOS version and the issue persists do not hesitate to contact our Warranty Team, in order to receive further assistance.

 

 

http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support

 

 

Please let me know how it goes.

 

 

Best regards,

 

Angie

 

MMich47
Beginner
122 Views

I've installed the newest bios. still the same problem.

still get same error on boot up.

I still have to uninstall it, and rescan hardware to install it.

I've noticed, if I set the Intel Bluetooth under Services to Manual start, it does not have the error. but that means I have to Manually start it everytime I reboot. On automatic start, it always give the error below.

idata
Community Manager
122 Views

Hello mptan,

 

 

After a second research, I was able to find and additional troubleshooting for the error "Code 10".

 

 

https://support.microsoft.com/en-us/kb/943104 "This device cannot start" Code 10 error in Device Manager in Windows

 

 

Please try with those steps and let me know if the issue was resolved.

 

 

Regards,

 

Angie
MMich47
Beginner
122 Views

I found my key in regedit, but it has a different key name on it.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{e0cbf06c-cd8b-4647-bb8a-263b43f0f974}

However, I don't see the Lower or Upper filter it say I should delete.

MMich47
Beginner
122 Views

The Windows automatic fix download will fix the problem, but it is NOT a permanent fix. After reboot, the same BT error occurs.

idata
Community Manager
122 Views

Hello mptan,

 

 

I have sent a private message to you in regard to your current thread.

 

 

Regards,

 

Angie
MMich47
Beginner
122 Views

ok. thanks for all your help.

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