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Beginner
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Stick STCK1A32WFC. Problem with BIOS firmware.

Hello! I have Intel® Compute Stick STCK1A32WFC. I decided to reinstall the system to the Russian version of Windows Home Windows 10. I did not correctly configure BIOS. As a result, received a "brick"! The monitor screen is black. Tried to reflash according to the instructions: http://www.intel.eu/content/www/eu/en/support/boards-and-kits/intel-compute-stick/000005902.html. The monitor does not respond. How to recover BIOS? Thank you.

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Community Manager
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Hello v_stavn@mail.ru:

 

 

Thank you very much for joining the Intel® compute stick communities.

 

 

Just to let you know, in this scenario to try a BIOS recovery will be the best option in order to try to fix the compute stick. So, if you followed the instructions provided on that link and the problem remains, then the next thing to do will be to replace the stick, remember that it has 1 year of warranty.

 

 

In order to do that, please use the information on the following link to get in contact with Intel directly in Europe:

 

 

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html?_ga=1.70185552.1592... http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html?_ga=1.70185552.1592...

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto

 

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Community Manager
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v_stavn@mail.ru, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto

 

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Beginner
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Dear Alberto.

I bought this device in the online store Aliexpress:

Https://www.aliexpress.com/item/Intel-W5-Dual-OS-Mini-PC-Computer-Stick-with-Windows-10-Android-4-4- Atom-Z3735F / 32679447200.html? SPM = 2114.13010608.0.0.Vtddgw

There's no single sticker manufacturer on this device.

I understand that the INTEL warranty in this case is invalid.

Nevertheless, I would like to know:

Does this device seem to be - STCK1A32WFC?

And what else can I do in this situation?

Thank you!

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Community Manager
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v_stavn@mail.ru, Thank you very much for that information and for providing the link that for some reason is not working for me. Still I visit Aliexpress web site, and look for Atom-Z3735F mini-pc, according to the results I got and based on the picture of the stick, I see it says "BBEN" on it, they might be the manufacturer of it, and it does not seem to be the STCK1A32WFC. Not sure if that is the stick you have though, but in order to check the warranty options on it, please get in contact directly with them:

https://www.aliexpress.com/item/Bben-4gb-64gb-Intel-Compute-Stick-CPU-Z8350-Quad-Core-Windows10-Mini... Bben windows 10 ubuntu mini pc stick computer intel cherry trail Z8350 cpu 2g/4g ram 32g/64g rom option Bt4.0 WiFi HDMI …

 

http://bben.manufacturer.globalsources.com/si/6008851093206/ContactUs.htm http://bben.manufacturer.globalsources.com/si/6008851093206/ContactUs.htm

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto

 

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Beginner
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Alberto, Thanks for the quick response. I apologize for having given the wrong link to the seller's store on Ali, try a direct

link to the product: https://www.aliexpress.com/store/product/Intel-W5-Dual-OS-Mini-PC-Computer-Stick-with-Windows-10-And... Aliexpress.com - Online Shopping for Electronics, Fashion, Home & Garden, Toys & Sports, Automobiles and more

To the store : https://www.aliexpress.com/store/1160380?spm=2114.12010108.0.0.SI40AA Idea-Shopping Co.,Ltd - Small Orders Online Store, Hot Selling and more on Aliexpress.com | Alibaba Group

If this information helps, I'll be glad.

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Community Manager
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v_stavn@mail.ru, You are welcome. No problem at all, thank you very much for providing the link. Based on the information showing under "Product Details" it says the brand name of the stick is UNISTORM, I looked for contact information, there are different results but none of them related to the stick. So, in this case the next thing to do will be to get in contact with AliExpress support so they can provide the contact information of the store that sells this product so you can either claim the warranty with them or they might be able to let you know who is the manufacturer of it, the name of the store is: Idea-Shopping Co.,Ltd and the number is: 1160380. I hope they can further assist you with the information you need:

 

https://helppage.aliexpress.com/buyercenter/index.htm https://helppage.aliexpress.com/buyercenter/index.htm

 

 

Any questions, please let me know.

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

Regards,

 

Alberto
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Beginner
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I have already addressed to them, but they have no experts.

They are only sellers. I'll have to return them their product. Thank you for your participation.

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Community Manager
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You are welcome, from our side that was the best option for this scenario. Hopefully they will be able to replace it or do a refund for you.

 

 

Any other inquiry, do not hesitate in contact us again.

 

 

Regards,

 

Alberto

 

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