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Tried updating to Win 10 (BOXSTCK1A32WFC), Now no video output! ?

JStre2
Beginner
1,288 Views

anyone having this problem ?

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2 Replies
Hellen_D_Intel
Employee
90 Views

Hi Streeters2,

I understand that you are not able to get video on your Intel® Compute Stick.

Please follow the steps below in order to troubleshoot your issue:

  1. Test the system with a different power brick, if doable.
  2. If you are able to access the BIOS, please perform a BIOS update by following these steps: http://www.intel.com/support/motherboards/desktop/sb/CS-035442.htm http://www.intel.com/support/motherboards/desktop/sb/CS-035442.htm
  3. If you are not able to access the BIOS, try to perform a BIOS recovery, instructions can be found here: http://www.intel.com/support/motherboards/desktop/sb/CS-035445.htm http://www.intel.com/support/motherboards/desktop/sb/CS-035445.htm
  4. Also, I would like you to try to perform a Windows recovery; here you can find the instructions how to do this (Page 12): http://download.intel.com/support/motherboards/desktop/stck1a32wfc/sb/stck1a32wfc_eng_userguide01.pd... http://download.intel.com/support/motherboards/desktop/stck1a32wfc/sb/stck1a32wfc_eng_userguide01.pd...
  5. Test the system without any additional components, if it works, add one component at a time in order to check if one of them is the problem.

 

Please perform the troubleshooting steps above and let me know the results present.

Regards,

Hellen.

idata
Community Manager
90 Views

Hi Streeter2,

 

 

Thought I would just check in and find out if you were able to resolve this problem.

 

 

Regards,

 

Hellen.

 

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