USB 3.0 no longer working

[LBjor]

Hi,

I am currently working with a BLKSTK2mv64CC stick, where the USB 3.0 port on the device no longer works with USB 3.0 speeds, only USB 2.0. Looking in the device manager, it confirms that the port has been degraded to USB 2.0 speed (see picture). I've tried with several capable USB sticks, external harddrive and other USB 3.0 devices consuming little power and neither works. I've tried enabling power mode for the USB port, but to no avail. Any idea on what might have caused this and how to fix it?

Thanks for all help,

Lars

[idata]

Hello AV-Lars,

I would like to confirm I couple of things regarding to your system configuration, so please provide the report mention below.

Intel® SSU: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows*

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy C.

[LBjor]

Thank you for your reply.

Please see attached file.

[idata]

Thank you for file.

Please let's update the following drivers.

• Intel® Chipset Device Software for Intel® Compute Stick STK2m364CC and STK2mv64CC: https://downloadcenter.intel.com/download/26323/Intel-Chipset-Device-Software-for-Intel-Compute-Stic... Download Intel® Chipset Device Software for Intel® Compute Stick STK2m364CC and STK2mv64CC
• Intel® Management Engine Corporate Driver for Intel® Compute Stick STK2mv64CC: https://downloadcenter.intel.com/download/26118/Intel-Management-Engine-Corporate-Driver-for-Intel-C... Download Intel® Management Engine Corporate Driver for Intel® Compute Stick STK2mv64CC

Regards,

Amy C.

[idata]

/thread/115602 AV-Lars, if you need further assistance let us know.

Regards,

Amy C.