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USB 3.0 no longer working

LBjor
Novice
1,274 Views

Hi,

I am currently working with a BLKSTK2mv64CC stick, where the USB 3.0 port on the device no longer works with USB 3.0 speeds, only USB 2.0. Looking in the device manager, it confirms that the port has been degraded to USB 2.0 speed (see picture). I've tried with several capable USB sticks, external harddrive and other USB 3.0 devices consuming little power and neither works. I've tried enabling power mode for the USB port, but to no avail. Any idea on what might have caused this and how to fix it?

Thanks for all help,

Lars

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4 Replies
idata
Community Manager
146 Views

Hello AV-Lars,

I would like to confirm I couple of things regarding to your system configuration, so please provide the report mention below.

Intel® SSU: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows*

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy C.

LBjor
Novice
146 Views

Thank you for your reply.

Please see attached file.

idata
Community Manager
146 Views

Thank you for file.

Please let's update the following drivers.

Regards,

Amy C.

idata
Community Manager
146 Views

/thread/115602 AV-Lars, if you need further assistance let us know.

Regards,

Amy C.

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