Community
cancel
Showing results for 
Search instead for 
Did you mean: 
SFerg3
Beginner
1,193 Views

Where do I find the Product Key?

I had an issue and had to reinstall Windows, but now it is asking for a Key? Does anyone know where I can find or how to get it?

Thanks,

Scott

0 Kudos
3 Replies
EstebanA_C_Intel
Employee
67 Views

Hello GoliathZr2:

Thank you for contacting Intel Communities.

I understand that you are being requested with the key while installing Windows.

Have you tried to perform a Windows recovery?

http://download.intel.com/support/motherboards/desktop/stck1a32wfc/sb/stck1a32wfc_eng_userguide01.pd... http://download.intel.com/support/motherboards/desktop/stck1a32wfc/sb/stck1a32wfc_eng_userguide01.pd...

Page 12 of this PDF

Regards,

Esteban C

SFerg3
Beginner
67 Views

Hello Esteban C,

Thanks for the reply. I did try the recovery, but it didn't work. I think I am having a another issue. The unit keeps locking up. After I rebooted from the install the unit would stop at the splash screen before you can input your password. It just stays there no matter what I did. I thought the install had an issue so I decide to try a fresh install.

Now It won't install it freezes at different points of the install. Right now I am stuck and I can't get windows to load. Either the stick is defective or I am missing something?

If you have any ideas I would appreciate it. If not I think I will have to return it. I just purchased the unit last month.

Thanks,

Scott

EstebanA_C_Intel
Employee
67 Views

Hello GoliathZr2:

My recommendation would be to contact the Intel Customer Support to get the warranty for this product.

http://www.intel.com/p/en_US/support/contactsupport?group=network Contact Support

For more information, you could provide them with this thread.

Regards,

Esteban C

Reply