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JamesB
Beginner
274 Views

Where to get support for Realsense hardware?

I'm having real issues with an SR305 module, it streams fine for a fraction of a second and then drops out. So far I have eliminated power loss from the USB port and openGL rendering issues. I cannot find any support from Intel on this product - everything points to the SR300 unit (which is supposedly the same board) but the camera manager (for firmware check/update) doesn't find the 305 as it's too new.

This camera was working a year ago, but has stopped. I tried updating the SDK etc and I'm tearing my hair out now but all the support seems to point to this community, where there isn't a specific listing for Realsense kit.

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2 Replies
AlHill
Super User
270 Views

@MartyG will be able to help you.  He will respond to this thread.

MartyG
Honored Contributor III
264 Views

Thanks very much @AlHill 

Hi JamesB, could you re-post your question at the RealSense forum please?   That will make it easier to provide support to you.  The link is below.  Thanks!

https://support.intelrealsense.com/hc/en-us/community/topics

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