Windowns 7 64bit show "unknown device" galileo gen 1

LVo · ‎11-08-2017

The windowns 7 64bit didn't recognize Galileo-com-port

As show in the picture below.

Even if I install "linux-cdc-acm.inf", it still the same issue !

And when I try connect galileo board to Windowns 10 in my friend's computer, it show the Galileo-COM-port for correctly.

I don't know what should to do,I have tried to look for solution's for a week, but it's no result !

I need help !!!

FTinetti · ‎11-09-2017

Hi,

Take a look at ,

And about Win 10:

HTH,

Fernando.

idata · ‎11-14-2017

Hello Linh,

Thank you for your interest in Intel products.

This error occurs when you enable the Intel® Platform Trust Technology option on the Security tab in BIOS.

Windows 7 does not require this setting, so you can disable it in BIOS. Windows 8.1* requires this setting for security purposes.

To fix the Unknown Device, download and install the Windows 7 and Windows Server 2008 R2* Service Pack 1.

This update clears the error in Device Manager. If you need TPM, upgrade the operating system to Windows 8* or later.

If the error still occurs after installing Service Pack 1, install the Hotfix from KB2920188.

Let me know if you have further questions.

Regards,

Alexandra