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idata
Community Manager
1,698 Views

Wrong information in the documentation about tyco connector for the cooling fan.

Hi,

I think that you have made a mistake in your documentation, regarding part that consider connector for the cooling FAN.

Link to that page: https://software.intel.com/en-us/node/733192 https://software.intel.com/en-us/node/733192

1/ 353907-1 TYCO => that is Tyco MPN for the pins and here you need 2 pcs., you can also order same pins from TYCO: 353918-1 - but these are as loose piece.

2/ Housing which you indicate in documentation: TYCO 353908-6 -> it's 6-pin connector! In my opinion correct TYCO MPN should be => 353908-3 (3-pin connector).

3/ You should add information also about two more TYCO housing, both got pins included. That is: 5-353293-3 (housing blue) and receptacle included or 353293-3 (housing grey) and receptacle included. Both fit as well.

Please check, looking for your comment. Best Regards

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7 Replies
idata
Community Manager
67 Views

Hello MrBre,

 

 

Thank you for reporting this.

 

Your request has been received and is currently being investigated.

 

We will get back to you as soon as possible.

 

 

Regards,

 

Bogdan
idata
Community Manager
67 Views

hello MrBre,

 

 

Thank-you for finding and reporting that incorrect information on the documentation.

 

We have contacted the correct team to make those changes in the documentation.

 

 

Best Regards,

 

Bogdan
idata
Community Manager
67 Views

Hello Bogdan,

I'm glad that I could help with this issue

One more question regarding cooling fan.

I used reference cooling fan from Sunon. I fix connector according manual. But when I'm turn on my Joule, cooling fan is not spinning.

It should be working all the time? In the meaning from the moment when I will turn on my Joule, OR it will turn on when temperature will rise to critical level?

Or maybe I should do something in BIOS to turn it on (cooling fan?)

Please help

I add photos of my system:

idata
Community Manager
67 Views

Hello MRBre,

 

 

Normally the fan should start automatically when you power on the board.

 

Would it be possible to update the BIOS?

 

Please find bellow a link with all the instructions:

 

https://software.intel.com/en-us/flashing-the-bios-on-joule

 

 

Let me know if it works for you.

 

 

Best Regards,

 

Bogdan
idata
Community Manager
67 Views

Hi,

I update BIOS, but nothing change. still fan is not spinning

... what you suggest to do next?

idata
Community Manager
67 Views

hello MrBre,

 

 

Would you be so kind as to tell me if you have tested the fan?

 

Also there is an alternative where the cooling fan can be powered from the J13 connector at the top of the expansion board. Pin 1 is connected to ground and pin 2 is the positive 5V DC. More detailed information can be found in the following link, step 9:

 

https://software.intel.com/en-us/node/733183 https://software.intel.com/en-us/node/733183

 

 

Best Regards,

 

Bogdan
idata
Community Manager
67 Views

Hi Bogdan, problem solved - thanks to your advice. Cooling fan was broken I replace it for new one and it's working fine. Thank you.

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