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btoor
Beginner
969 Views

auto shutdown

Just got the linux ubuntu compute stick. I am using the supplied power source, it appears to boot ubuntu (the standard purple screen and dots. But presumably once booted (but no login screen) it seems to flash a white page and powers down. Hitting the power button starts the whole thing again. It cant be a heat issue as its barely on for 40 seconds or so and on shut down the power button starts it up again immediately. Most dissapointing from such a large expensive company, most disgusting really, those tight assed millionares provide such short cables and don't even provide a toll free support line, don't work on weekends when in fact thats when most ordinary people would try out their shit. The richer you are the tighter you are. Any ideas? solutions? or just return.

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2 Replies
idata
Community Manager
66 Views

jackobyte: Thank you very much for joining the Intel® Compute Stick communities.

 

 

The problem could be related to the power supply of the stick. If you have the option to use another power supply, another cable and test it on different outlets, please try that, in order to rule out that option.

 

 

We can also try a BIOS recovery to the latest version, 0035. If during the process the Intel® compute stick goes off, then a replacement of the unit will be the next thing to do:

 

https://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html https://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html

 

https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86613 https://downloadcenter.intel.com/download/26540/BIOS-Update-FCBYT10H-86A-?product=86613

 

 

If you are interested in replacing the stick, please get in contact with Intel directly:

 

Chat support: http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

 

APAC contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF

 

LAR contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

 

North America: Phone Number 1-916-377-7000, Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

We apologize for any inconvenience.

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R
idata
Community Manager
66 Views

jackobyte: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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