Community
cancel
Showing results for 
Search instead for 
Did you mean: 
PMATT2
Beginner
1,038 Views

black screen on start up

Jump to solution

My compute stick stopped working, it doesn't send video anymore. Can't even do the troubleshooting.

0 Kudos
1 Solution
idata
Community Manager
64 Views

Hello PatrickMatter,

 

 

Thank you for joining the Intel communities.

 

 

Remove any SD card, if installed.

 

Unplug the unit from the power source for about 30 to 40 minutes and disconnect any other component from the unit, if there is any.

Press and hold the power button down for 3 seconds. Release it before the 4-second shutdown override.

If you are able to get the menu above, let's try to do bios recovery, please see http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html bios update instructions.

 

 

If the problem persists, is it possible to test the unit with another monitor or TV that you may have?

 

 

If you try this troubleshooting steps and the problem persists, please submit a warranty replacement for the unit at the following link:

 

https://customercare.intel.com/?lang=en-US https://customercare.intel.com/?lang=en-US

 

 

Best wishes,

 

 

Ivan

 

View solution in original post

1 Reply
idata
Community Manager
65 Views

Hello PatrickMatter,

 

 

Thank you for joining the Intel communities.

 

 

Remove any SD card, if installed.

 

Unplug the unit from the power source for about 30 to 40 minutes and disconnect any other component from the unit, if there is any.

Press and hold the power button down for 3 seconds. Release it before the 4-second shutdown override.

If you are able to get the menu above, let's try to do bios recovery, please see http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html bios update instructions.

 

 

If the problem persists, is it possible to test the unit with another monitor or TV that you may have?

 

 

If you try this troubleshooting steps and the problem persists, please submit a warranty replacement for the unit at the following link:

 

https://customercare.intel.com/?lang=en-US https://customercare.intel.com/?lang=en-US

 

 

Best wishes,

 

 

Ivan

 

View solution in original post

Reply