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idata
Community Manager
1,095 Views

can anyone tell me how to get in touch with a live person @ intel warranty? they have had my compute stick since 1/23. email stating rec'd. 3 days ago i receive email that they haven't rec'd it yet!

i need a phone # for intel warranty dept. they have had my compute stick since 1/23 states 1-3 business days to wait for response. 1/31 rec'd email stating they hadn't rec'd it yet.

every time i try to log into this site i have to reset my password. can't use the customer warranty tracking link in the email. goes no where.

i have replied to 2 emails from intel and received nothing.

any help would be appreciated.

thanks

0 Kudos
5 Replies
idata
Community Manager
25 Views

Hi,

 

I have forwarded this information to our warranty team for further assistance.

 

Allan.

idata
Community Manager
25 Views

thank you allan for the reply,

did receive an email saying it was shipped, however am quite confused by the usp tracking info.

 

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Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number: 1Z3AX97********Service:UPS 2nd Day Air®Weight:1.00 lbShipped/Billed On:02/06/2017Delivered On: 10/05/2015 11:28 A.M. Delivered To: BEAVERTON, OR, US Received By:MCKILeft At:Mail Room

Thank you for giving us this opportunity to serve you.

Sincerely,

UPS

Tracking results provided by UPS: 02/07/2017 9:31 A.M. ET

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delivered on 10/5/2015??

I am so confused!

idata
Community Manager
25 Views

Hi,

 

 

Thank you for the information. I have sent a private message. Please check your Inbox.

 

 

Allan.
n_scott_pearson
Super User Retired Employee
25 Views

Typo in the tracking number?

idata
Community Manager
25 Views

hi, no typo in tracking # just confusion from ups check out the log from them

FL, United States

02/07/2017 4:46 P.M. Destination Scan 02/07/2017 4:45 P.M. Arrival Scan 02/07/2017 4:42 P.M. Departure Scan 02/07/2017 4:39 P.M. Arrival Scan Louisville, KY, United States 02/07/2017 2:44 P.M. Departure Scan 02/07/2017 12:19 P.M. Origin Scan Beaverton, OR, United States 10/05/2015 11:28 A.M. Delivered United States 02/06/2017 11:59 P.M.

Order Processed: Ready for UPS

notice the 10/05/2015 delivered date! lol unbelievable

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