missing resistor on edison. Broken?

dfank · ‎05-23-2016

While installing the wrong bolt on the bottom right of the board a resistor broke off and it looks repairable but is it a very important piece?

The board still works fine but i feel something i not right it loses connection to putty after 5mins or so.

idata · ‎05-24-2016

Hi damefrank,

I would suggest you to contact the place where you purchased your board, explain them the issue and request a replacement. It is highly likely that you'll need the proof of purchase to request it so be sure to have it handy. Please let us know their response, we want to know if they are able to help you.

Regards,

Pablo

dfank · ‎05-24-2016

Well i contacted them and they said...

[IMG] http://i63.tinypic.com/wiaa79.png[/IMG]

idata · ‎05-25-2016

Hi Frank,

Ok, sorry for the inconvenience, we will handle this case. Could you please open a ticket in the following link https://customercare.intel.com/?lang=en-US https://customercare.intel.com/?lang=en-US? We will help you with the replacement process. Please specify in the ticket that you're working with me so we can proceed faster.

Regards,

Pablo