BKCM817CB8N Error 502 Bad Gateway

[DNewm1]

I have a customer who submitted the following:

We can’t get the DL Workbench to run on the BKCM817CB8N .  When we run it with the docker, it crashes after a short time with a bad gateway error and displays the login screen.  We can log in with the same token but the workbench just crashes again. 

It runs for a while and then we get an Error 502 Bad Gateway on the browser and the docker console says only that it lost connection with the client. 

Any idea what’s going on?

[Maria_R_Intel]

Hello DNewm1,

Thank you for posting on the Intel* Community.

To better assist you, can you please confirm the below information?

• Confirm if your NUC model is the Intel NUC 8 Compute Element CM8i7CB
• Which OS are you using?
• How did you install OpenVino? (provide details).

Best regards,

Maria R.

Intel Customer Support Technician

[DNewm1]

Hi Maria

The NUC model is the Intel NUC 8 Compute Element CM8i7CB.

OS is LInux

Openvino was installed using these instructions:

https://docs.openvinotoolkit.org/latest/openvino_docs_install_guides_installing_openvino_linux.html

Thanks

Danny

[Maria_R_Intel]

Hello DNewm1,

Were you able to check the previous post? 

Let me know if you need more assistance. 

Best regards, 

Maria R.  

Intel Customer Support Technician 

[DNewm1]

Hi Maria

See my reply to your questions on 9/23   Not sure if you missed it?

Thanks

Danny

[Maria_R_Intel]

Hello DNewm1,

Please, accept my apologies since some answers or posts may take time for revision before be posted for us.

Now I am able to see it, I will send you a private message to ask you for some details about your unit.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello DNewm1,

Just a friendly reminder that we are still waiting for the information.

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[DNewm1]

Hi Maria

I've pinged the customer again.  I'll post their reply if they respond.

Thanks
Danny

[Maria_R_Intel]

Hello DNewm1,

Perfect!

Thank you for let us know, since the Intel's moderators are involved in the case we may be doing a couple of follow-ups on it, just let us know if you need more time.

Best regards,

Maria R.

Intel Customer Support Technician

[DNewm1]

Hi Maria

I've sent you an update via email

Thanks
Danny

[Maria_R_Intel]

Hello DNewm1,

It seems like the file you sent is corrupted. I will send you an email, please attach the information in your response via email.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello

Thank you for patiently waiting. We are currently checking this, but we will need more information, can you please confirm the following?

• Does the product work fine with a validated Operating System? I understand that you are using Linux*, can you please confirm the distro you're using? You can find the Supported Operating Systems for Intel® NUC Compute Elements here https://www.intel.com/content/www/us/en/support/articles/000055730/intel-nuc/intel-nuc-elements.html. Operating systems other than the ones listed don't have drivers available. ****
• Let us know if the issue persists if you use a validated OS like Windows 10 or Ubuntu is installed
• We highly recommend updating the BIOS of the unit. The latest version available is 0089. You can find the version and instructions here https://downloadcenter.intel.com/download/29881/BIOS-Update-CBWHL357-\
• Please, provide the following report after update the BIOS.

1. Intel® System Support Utility (Intel® SSU) 

• Intel® SSU Download
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 
  • You can find here a Linux version https://downloadcenter.intel.com/download/26735/Intel-System-Support-Utility-for-the-Linux-Operating-System

• After the BIOS update (if applicable) please try with the Openvivo distro again and provide the results.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello DNewm1,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[DNewm1]

Hi

Yes I saw the post.  I forward the information to the customer last week.  They have not responded yet.  I'll update as soon as they do.

Thank you
Danny

[Maria_R_Intel]

Hello DNewm1,

Thank you for let us know, we will be waiting.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello DNewm1,

Just a friendly reminder that we are still waiting for your information, and that the thread is open.

As the moderators are involved in your case, we may follow up on it in a couple of weeks.

Thank you for your understanding.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello DNewm1,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician