Intel® NUC Elements
Support for Intel® NUC Compute Element, Board Element and Chassis Element
77 Discussions

CMCR1ABC not working in multi HDMI mode

Vinver
Beginner
1,158 Views

We have tried to make a CMCR1ABC work in multi hdmi mode , following strictly the Intel reccomendations but unsuccesfully. Intel support has only been able to send us two replacement unit that unfortunately are working exactly in the same way, (i.e. not working) .

Has anyone been able to make them work and give us a hint or suggestion ? We are connecting the HDMI ports to Full HD monitors (tried several brands and models) but they are not working as expected. Partial images shown , not all monitors show images.

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8 Replies
DeividA_Intel
Moderator
1,123 Views

Hello Vinver,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...   


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


  

2. Do you have a PDF or link of the instructions that you followed?


3. What are the model names of the monitors used?


4. How many monitors did you connect at the same time?


 




Regards,  


Deivid A. 

Intel Customer Support Technician 


Frap
Beginner
1,097 Views

Hello,

I answer your requests on behalf of VinVer:


We have got three monitors AOC I2490VXQ (23.8" - 1920x1080@60Hz) on HDMI port A - A2 -A3 and another one, brand FEC on port B, to see and log in to Windows 10. All AOC monitors display nothing.

I attached the SSU report and the photo with four connected monitors.

 

We have followed these configuration rules

https://www.intel.com/content/www/us/en/support/articles/000057428/intel-nuc/intel-nuc-elements.html

 

Regards

Franco

Vinver
Beginner
984 Views

Dear Deivid, we already performed all these tasks , for a support ticket opened with Intel PA Support and below the answer we have received Sept. 15th:

Hello Franco,


Thank you for your reply.

We have investigated the situation internally and it seems to be an issue with the Graphics driver. Intel is currently working on a fix for the driver, but unfortunately we do not have an ETA for the new driver version.

We can only recommend that you should check the download center after mid-October, but the time window may vary.

Unfortunately, at this moment there is not much we can do to solve this issue.

If the situation persists even after the next driver release, you can open a new case  and we will gladly assist you.

Thank you for your understanding.

 

Best regards,

 

Alex S.

Intel Customer Support

 

As of today however no further information on the driver availability.

DeividA_Intel
Moderator
1,083 Views

Hello Frap and Vinver, 



Thanks for the information provided, 



Based on your report, please try the following:



1. Perform a Windows update to version 19043.


2. Perform a graphics driver update:

- Steps: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

- Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-driv...





Regards,  

   

Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
1,063 Views

Hello Frap and Vinver, 



Were you able to check the previous post? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
1,030 Views

Hello Frap and Vinver, 


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
1,013 Views

Hello Vinver, 



We would like to help you further. In order to proceed, please provide an updated report from your unit:




1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer:  https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window... 


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


  


2. Provide the Report for Intel® Graphics Drivers: 

- https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 






Regards,  


Deivid A. 

Intel Customer Support Technician


DeividA_Intel
Moderator
848 Views

Hello Vinver,



Thanks for the update, 



I do appreciate that you let me know about the case that yob opened with us, since the agent informed you that we are working on a fix for the driver I will proceed to close this thread.


Keep updating your system in order to get the fix within the future driver updates.





Regards,   


Deivid A.  

Intel Customer Support Technician  


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