Intel® Brand Verification Tool test fail

[colinzhangmadigi]

Hello,

We do BVT test for vPro function on i7 NUC 8 element 。 the wifi function was fail , showed "The CLink interface to Wi-Fi adapter tests FAILED" in result report

"
Reason: All 3 of the following conditions must be satisfied but 1 failed.

Local Intel(R) AMT Functionality Tests FAILED
 All 25 of the following conditions must be satisfied, but 1 failed.

Intel(R) ME to Wi-Fi adapter interface test     FAILED

 SINCE     Wi-Fi adapter present     IS TRUE

Detected: Wi-Fi adapter   =   Intel(R) Wireless-AC 9560 160MHz

 AND     CLink interface to Wi-Fi adapter tests     FAILED

CLink interface to Wi-Fi adapter tests FAILED
 All 2 of the following conditions must be satisfied, but 1 failed.

Wi-Fi Manageability state (returned by Intel(R) AMT CFG_GetLanInterfaceSettings cmd)   must match   Enabled
Detected: Disabled

Detected: Wi-Fi MAC Address (returned by Intel(R) AMT CFG_GetLanInterfaceSettings cmd)   =   000000000000

"

BVT_Overall_Tests-2020_11_01__07_22 

[colinzhangmadigi]

Any one can help me? thanks!

[Esteban_D_Intel]

Hello colinzhangmadigi,

Thank you for posting on the Intel® communities.  

To better assist you, I would appreciate if you could provide the following information:

Please run the following tool and attach the reports generated.   

Intel® System Support Utility (Intel® SSU) Download link 

1.  Open the application and click on "Scan" to see the system and device information. 

2.   By default, Intel® SSU will take you to the "Summary View".   

3. Click on the menu where it says "Summary" to change to "Detailed View".   

4. To save your scan, click on "Next", then "Save".   

Additionally, I need to inform that I am unable to see the information that was attached to the case. If possible, please attach the report in a different format so we can further investigate this for you.

Esteban D.

Intel Technical Support Technician  

[colinzhangmadigi]

Thanks for your reply!

Now  I have get system information with SSU tool followed your step and attach "SSU_Report.txt"

Additionally, I attach BVT report "BVT_Overall_Tests-2020_11_01__07_22.zip" for your, where show wifi errror

[Esteban_D_Intel]

Hello colinzhangmadigi,

Thank you so much for your response.

Please allow me to look into this matter for you.

I will provide an update to this thread as soon as possible.

Esteban D.

Intel Technical Support Technician

[colinzhangmadigi]

Any updates? thanks!

[colinzhangmadigi]

Hello Esteban D,

Could you update this issue?

[Ronny_G_Intel]

Hi colinzhangmadigi,

We are still looking into this issue, I have the case escalated up to the Product Team and they are working on it.

Quick question just to better understand the whole picture: are you designing your own carrier board or would you be using an Intel one (Austin Beach/Butler Beach)?

Regards,

Ronny G

[colinzhangmadigi]

Dear,

We tested with our own designed carrier board, not intel's 

[Ronny_G_Intel]

Hi colinzhangmadigi,

We would prefer to handle product designing related issues via a different support venue.

I sent you an email asking for additional information that I need before I submit this issue to our Product Team.

Thanks,

Ronny G  

[colinzhangmadigi]

Dear,

I have reply your mail