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60 Discussions

Intel Management Engine reagiert nicht mehr - wie kann das Problem behoben werden?

OCarl2
Beginner
554 Views

Fehler während des Bootvorgangs: "(A7) ME FW Downgrade Request MeSpiLock failed" und "HECI disabled proceeding with boot"; Fehler während eines Update-Versuches ME: Error 86, 81, 8743 gemäss Beilage (Foto); Wie kann das Problem behoben werden?

0 Kudos
9 Replies
LeonWaksman
Super User
479 Views

What is your NUC model? This is NUC forum.

 

Leon

 

OCarl2
Beginner
479 Views

Hello, seems as if I am in a wrong forum. I am using an HP Probook 650 G2. HP could not help, so I tried to get help from Intel. Is there any forum available for such kind of tasks? Thanks, Oliver

AdrianM_Intel
Moderator
479 Views

Hello OCarl2,

 

Were you able to check Leon's post? 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

 

OCarl2
Beginner
479 Views

Sorry for the delay, yes I could. Regards, Oliver

AdrianM_Intel
Moderator
479 Views

Hello OCarl2,

 

Thank you for your reply.

 

I will recommend you to contact HP since the system has its own customizations performed by HP also, the recommended driver for Intel management engine should be provided by the system manufacturer HP ProBook 650 G2 Notebook PC.

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

 

 

OCarl2
Beginner
479 Views

Thank you, yes, this should be the correct path. Instead, HP is not capable to solve this issue. They offered a new motherboard price 450 swiss francs. The device age is 1.8 years, no warranty....

 

So we close this issue now.

 

Regards

 

Oliver

 

LeonWaksman
Super User
479 Views

Hi Oliver,

I want just to say that in many cases such error disappears after updating Bios to the latest version. In addition check in laptop download site if there is a new Intel Management User Interface driver for download.

 

Leon

 

OCarl2
Beginner
479 Views

Hi there, thanks, this is a good advice. I have done that both immediately after the error occured the first time.No chance... In fact, the bios tells me the state of the IME to be version 0.0.0.0. Even the tool MEInfo cannot connect to the IME anymore - seems dead. Regards, Oliver

AlHill
Super User
479 Views

Sounds like a botched bios update. You need to get your bios/ME straightened out with HP, as it is their bios.

 

Doc

 

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