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71 Discussions

Missing Drivers SM Bus controller & PCI Simple Communications Controller

JPK1
Beginner
9,427 Views

I have a Toshiba Satellite Laptop. Been almost 5-6 years. recently I installed it with a new SSD and installed Windows 10 Home edition.

1. Is it possible to install all Toshiba Drivers as the original , if so how can we do the same?

2. In device manager  SM Bus controller & PCI Simple Communications Controller , shows that no drivers have been installed , is there a solution for the same?

0 Kudos
1 Solution
n_scott_pearson
Super User Retired Employee
9,378 Views

Don't worry about it. As Al mentioned, it happens all the time. We are just whining.

Ok, you have a 4th gen processor and thus an 8 Series chipset. Here are links to packages you can use to resolve these items:

  1. Download the Chipset Device Software package. Here is version you can use: 

    https://downloadcenter.intel.com/download/26655.

  2. Extract this package to a temporary folder.
  3. Open a Command Window and CD to this temporary folder.
  4. Run command ".\SetupChipset.exe /overall".
  5. Reboot.
  6. Download and run the Intel Management Engine Consumer Driver package. Here is version you can use: https://downloadcenter.intel.com/download/26147.
  7. Reboot.

The two items should be resolved at this point.

...S

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24 Replies
AlHill
Super User
9,066 Views

Look on the toshiba site for the MEI driver.

 

Doc (not an Intel employee or contractor)

n_scott_pearson
Super User Retired Employee
9,062 Views

What does this have to do with a NUC Element? Why can't people read the instructions and post their questions in the proper forum? I rant...

It is important to ensure that, before installing anything else, you install the Chipset Device Software (a.k.a. INF Update) package. This will resolve the SMBus driver issue.

As for the PCI Simple Communications Controller, this is actually the Intel Management Engine Interface (MEI), the device that supports software running on the main processor communicating with firmware running on the Intel Management Engine. You need to install the Intel Management Engine software package in order to resolve this entry.

In either case, I need more information about your laptop (what processor is used) to determine what versions of these packages/drivers you need to install.

...S

AlHill
Super User
9,057 Views

"What does this have to do with a NUC Element? "

I was wondering that myself.  But, my new medications have increased my tolerance to these types of posts.<G>

Doc (not an Intel employee or contractor)

JPK1
Beginner
9,038 Views
Sorry for that and not on intention .
JPK1
Beginner
9,039 Views
Sorry that I had selected the NUC element , and sorry for any inconvenience caused, not intentionally.

The processor is a Intel Core i5-4200M CPU @ 2.50Ghz. 2.50Ghz

Toshiba Satellite model C50-A569
n_scott_pearson
Super User Retired Employee
9,379 Views

Don't worry about it. As Al mentioned, it happens all the time. We are just whining.

Ok, you have a 4th gen processor and thus an 8 Series chipset. Here are links to packages you can use to resolve these items:

  1. Download the Chipset Device Software package. Here is version you can use: 

    https://downloadcenter.intel.com/download/26655.

  2. Extract this package to a temporary folder.
  3. Open a Command Window and CD to this temporary folder.
  4. Run command ".\SetupChipset.exe /overall".
  5. Reboot.
  6. Download and run the Intel Management Engine Consumer Driver package. Here is version you can use: https://downloadcenter.intel.com/download/26147.
  7. Reboot.

The two items should be resolved at this point.

...S

JPK1
Beginner
9,012 Views

Hi Scott,

 

Thank you for that and it worked and the two issues were solved. but now i see that the blue tooth device shows an yellow exclamation mark against  Generic Bluetooth Adapter. I tried to update the driver but it comes back. Is there any suggestion?

 

Thank you once again for the help in sorting the other errors

 

Thank you

JPK1
Beginner
8,977 Views
Hi Scott
I have another laptop which shows Intel Core i5-6200 CPU @ 2.30Ghz 2.40 GHz
There under other devices many of the items have an exclamation mark .
Namely
1.PCI Data acquisition and signal processing.
2. PCI Memory Controller
3.SM bus controller
4. & 5. Shown as unknown devices
6. USB2.0-CRW

Would advise which drivers I would need to download

Sorry to trouble you

Thanks again nice again
n_scott_pearson
Super User Retired Employee
8,946 Views

These should also be satisfied by installing the Chipset Device Software and Intel Management Engine packages supplied for them by that laptop manufacturer.

...S

JPK1
Beginner
8,937 Views
Hi
Thank you
This is a Dell laptop.
Just to make sure I am doing it right , do I just check in Dell website for these drivers , how do we know which chipset I am using on the laptop?

Thank you
n_scott_pearson
Super User Retired Employee
8,930 Views

Their search engine should find it by laptop model, so you don't have to know this information.

...S

JPK1
Beginner
8,913 Views
Hi
I did go to the Dell website and online they did a driver check , and installed whatever necessary but the errors didn’t go
n_scott_pearson
Super User Retired Employee
8,896 Views

It is not necessarily this simple. You may need to uninstall the existing Wireless and Bluetooth drivers and then install the version on the Dell site.

I would use this general process:

  1. Download (but do not install just yet) the Wireless and Bluetooth drivers from the Dell site.
  2. Disconnect the laptop from the Internet. Unplug any Ethernet cable and disable Wireless and Bluetooth completely. Keep the laptop disconnected from the Internet for the duration of this process.
  3. Uninstall the existing Wireless and Bluetooth drivers and all associated software.
  4. Reboot, keeping laptop disconnected from the Internet.
  5. Install the Wireless and Bluetooth package you downloaded in Step 1.
  6. Reboot.
  7. Reconnect the laptop to the Internet.
  8. Test.

Hope this helps,

...S

JPK1
Beginner
8,880 Views
Thanks Scott.
Some drivers were automatically taken without the above steps.

Thank you for the guidance and support provided for all the queries .

Thanks
n_scott_pearson
Super User Retired Employee
8,812 Views

Did that actually address the problem?

...S

JPK1
Beginner
8,799 Views
Hi

Well I don’t see any device without any drivers in the Device Manager .
I suppose all have been updated .

Thank you very much for all the support .
jabbermacy
Novice
8,683 Views
AlHill
Super User
8,687 Views

What link?  And, it does say "temporarily unavailable".

 

And, do not forget, it is still holiday for Intel.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

n_scott_pearson
Super User Retired Employee
8,678 Views

Unfortunately, the people needed to fix this server issue are likely not available until tomorrow (Tuesday, PST).

...S

n_scott_pearson
Super User Retired Employee
9,011 Views

What Wireless card does your laptop have?

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