Nuc 11 Extreme NUC11BTMi9 Bios update

[Decca]

Does not work. Latest BIOS update file DBTGL579.0062.EBU.EXE gives the following error when run:

49 - error a platform condition has prevented executing

This from an elevated command prompt in Windows 11.

 

[n_scott_pearson]

Download the CAP file and try using the F7 or Power Button Menu methods to install it. For more information on the processes, consult this page: Intel NUC BIOS Update and Recovery Instructions for Aptio V BIOS Core.

Hope this helps,

...S

[Decca]

F7 did not work. No reaction from the NUC.

Power button menu option did not work. The menu appeared, F7 was pressed, nothing happened.

The UEFI Shell Update option DID work!

It should not be that awkward to perform a BIOS update.

More work to do there, Intel....

[DeividA_Intel]

Hello Decca,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 11 Extreme Kit - NUC11BTMi9.

In order to better assist you, please provide the following:  

1. Does the issue with the BIOS update persist?

2. Can you take a picture of the error?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Decca]

My post describes exactly what process I went through, each option in turn as follows:

1 - Express BIOS Update (Windows-based)

2 - F7 Update

3 - Power Button Menu Update

4 - UEFI Shell Update

There is nothing more to tell you. Only option 4 worked, as I said.

[DeividA_Intel]

Hello Decca, 

I am sorry for the misunderstanding. In this case, I just wanted to confirm if you need help with the update or if you were able to perform it with the "UEFI Shell Update".

Just let me know if you need further assistance.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello Decca,  

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Decca,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician