Intel® NUC Elements
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88 Discussions

Nuc 11 Extreme NUC11BTMi9 Bios update

Decca
New Contributor II
615 Views

Does not work. Latest BIOS update file DBTGL579.0062.EBU.EXE gives the following error when run:

 

49 - error a platform condition has prevented executing

 

This from an elevated command prompt in Windows 11.

 

 

0 Kudos
7 Replies
n_scott_pearson
Super User Retired Employee
602 Views

Download the CAP file and try using the F7 or Power Button Menu methods to install it. For more information on the processes, consult this page: Intel NUC BIOS Update and Recovery Instructions for Aptio V BIOS Core.

Hope this helps,

...S

Decca
New Contributor II
588 Views

F7 did not work. No reaction from the NUC.

Power button menu option did not work. The menu appeared, F7 was pressed, nothing happened.

The UEFI Shell Update option DID work!

It should not be that awkward to perform a BIOS update.

More work to do there, Intel....

DeividA_Intel
Moderator
567 Views

Hello Decca,  

  


Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 11 Extreme Kit - NUC11BTMi9.

  

In order to better assist you, please provide the following:  


1. Does the issue with the BIOS update persist?

2. Can you take a picture of the error?



Regards,  

Deivid A.  

Intel Customer Support Technician  


Decca
New Contributor II
557 Views

My post describes exactly what process I went through, each option in turn as follows:

1 - Express BIOS Update (Windows-based)
2 - F7 Update
3 - Power Button Menu Update
4 - UEFI Shell Update

There is nothing more to tell you. Only option 4 worked, as I said.
DeividA_Intel
Moderator
539 Views

Hello Decca, 



I am sorry for the misunderstanding. In this case, I just wanted to confirm if you need help with the update or if you were able to perform it with the "UEFI Shell Update".


Just let me know if you need further assistance.



Regards,  

Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
528 Views

Hello Decca,  


 

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
522 Views

Hello Decca,  


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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