ORDER#: 675914 ACCT#: 6029943 - CST ISSUE WITH PART# BKCM11EBV716W

[PL-USB2-BLASTER]

Hello,

Read the customer comments below

"    Compute Element won't go into BIOS. The other 3 Compute Elements

      on this order are working properly. The NUC Rugged Chassis Element

      BKCMCR1ABB1 chassis that the module was in is working properly with

      another Compute Element. SN: GEEB1120092G."

Please advise. thanks!

Neil

[Alberto_R_Intel]

PL-USB2-BLASTER, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate technical assistance on this topic, we will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[PL-USB2-BLASTER]

Hello Albert,

thanks for the update & keep me posted.

Neil

[Alberto_R_Intel]

PL-USB2-BLASTER, You are very welcome, I just received an update on this matter.

For this specific situation, what we recommend to try will be a BIOS recovery to the latest version 0061, following the instructions in the links below:

https://www.intel.com/content/www/us/en/download/646000/bios-update-ebtglmiv.html?wapkw=cm11ebv716w

https://downloadmirror.intel.com/30627/eng/nuc-elements-aptiov-uefi-firmware-bios-update-readme.pdf

If the problem persists after that, in order for us to be able to do further research on this matter, please provide the following details:

Are you able to see the splash screen, the one that says Intel®, and that it shows the shortcut keys to access the BIOS?

By any chance do you know if Fast Boot is enabled?

Are you using a wireless or wired keyboard?

Regards,

Albert R.

Intel Customer Support Technician

[PL-USB2-BLASTER]

Hello Albert,

I will fwd this info to the customer & update you later.

thanks,

Neil

[Alberto_R_Intel]

Hello PL-USB2-BLASTER, Thank you very much for letting us know those updates.

Perfect, no problem at all, take your time and once you get the chance please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello PL-USB2-BLASTER, I just wanted to check if you have any updates from the customer?

Regards,

Albert R.

Intel Customer Support Technician

[PL-USB2-BLASTER]

Hello Albert,

No update from our customer at this time.

thanks

Neil

[Alberto_R_Intel]

Hi PL-USB2-BLASTER, Thank you very much for sharing those updates.

I will do a follow-up on this case in a couple of days.

Regards,

Albert R.

Intel Customer Support Technician

[PL-USB2-BLASTER]

Ok, sounds good.

thanks,

Neil

[Alberto_R_Intel]

Hello Hi PL-USB2-BLASTER, any updates from the customer?

Regards,

Albert R.

Intel Customer Support Technician

[PL-USB2-BLASTER]

Hello Albert,

Customer failed to provide an answer to your question.

Please close this case & thanks for your support!

Neil

[Alberto_R_Intel]

Hello PL-USB2-BLASTER, You are very welcome, thank you very much for sharing those details.

We will proceed to close the case.

Any other inquires, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician