Intel® NUC Elements
Support for Intel® NUC Compute Element, Board Element and Chassis Element
Announcements
This community is designed for sharing of public information. Please do not share Intel or third-party confidential information here.
74 Discussions

ORDER#: 675914 ACCT#: 6029943 - CST ISSUE WITH PART# BKCM11EBV716W

PL-USB2-BLASTER
Beginner
1,038 Views

Hello,

 

Read the customer comments below

 

"    Compute Element won't go into BIOS. The other 3 Compute Elements

      on this order are working properly. The NUC Rugged Chassis Element

      BKCMCR1ABB1 chassis that the module was in is working properly with

      another Compute Element. SN: GEEB1120092G."

 

Please advise. thanks!

Neil

 

 

0 Kudos
12 Replies
Alberto_R_Intel
Moderator
1,024 Views

PL-USB2-BLASTER, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate technical assistance on this topic, we will do further research on this matter, as soon as I get any updates I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician


PL-USB2-BLASTER
Beginner
1,013 Views

Hello Albert,

 

thanks for the update & keep me posted.

 

Neil

Alberto_R_Intel
Moderator
984 Views

PL-USB2-BLASTER, You are very welcome, I just received an update on this matter.


For this specific situation, what we recommend to try will be a BIOS recovery to the latest version 0061, following the instructions in the links below:

https://www.intel.com/content/www/us/en/download/646000/bios-update-ebtglmiv.html?wapkw=cm11ebv716w

https://downloadmirror.intel.com/30627/eng/nuc-elements-aptiov-uefi-firmware-bios-update-readme.pdf


If the problem persists after that, in order for us to be able to do further research on this matter, please provide the following details:

Are you able to see the splash screen, the one that says Intel®, and that it shows the shortcut keys to access the BIOS?

By any chance do you know if Fast Boot is enabled?

Are you using a wireless or wired keyboard?


Regards,

Albert R.


Intel Customer Support Technician


PL-USB2-BLASTER
Beginner
949 Views

Hello Albert,

 

I will fwd this info to the customer & update you later.

 

thanks,

Neil

Alberto_R_Intel
Moderator
932 Views

Hello PL-USB2-BLASTER, Thank you very much for letting us know those updates.


Perfect, no problem at all, take your time and once you get the chance please let us know the results.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
901 Views

Hello PL-USB2-BLASTER, I just wanted to check if you have any updates from the customer?


Regards,

Albert R.


Intel Customer Support Technician


PL-USB2-BLASTER
Beginner
886 Views

Hello Albert,

 

No update from our customer at this time.

thanks

Neil

Alberto_R_Intel
Moderator
876 Views

Hi PL-USB2-BLASTER, Thank you very much for sharing those updates.


I will do a follow-up on this case in a couple of days.


Regards,

Albert R.


Intel Customer Support Technician


PL-USB2-BLASTER
Beginner
867 Views

Ok, sounds good.

 

thanks,

Neil

Alberto_R_Intel
Moderator
806 Views

Hello Hi PL-USB2-BLASTER, any updates from the customer?


Regards,

Albert R.


Intel Customer Support Technician


PL-USB2-BLASTER
Beginner
790 Views

Hello Albert,

 

Customer failed to provide an answer to your question.

Please close this case & thanks for your support!

 

Neil

Alberto_R_Intel
Moderator
786 Views

Hello PL-USB2-BLASTER, You are very welcome, thank you very much for sharing those details.


We will proceed to close the case.


Any other inquires, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


Reply