Intel® NUC Elements
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113 Discussions

Software Studio on NUC 12 Extreme Kit - NUC12DCMi7

Decca
New Contributor II
7,593 Views

NUC Software Studio is now setting all system fans to zero RPM when run. Subsequent fan settings within Software Studio are ignored. This is new behavior.

This is on Windows 11 version 22H2.

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1 Solution
Ronny_G_Intel
Community Manager
3,953 Views

Hi Decca, n_scott_pearson, and AlHill,


I sent all your feedback up to the NUC Product Team and I hope newer versions of the NUC Software Studio address the issues reported in this community, but for now, all I can say is that this is the expected behavior and there is not much else Customer Support can try to change this behavior.

Please let me know if you are not okay with closing this case and if so, what would be your particular concern?


Regards,

Ronny G

  


View solution in original post

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63 Replies
n_scott_pearson
Super User Retired Employee
2,899 Views

What BIOS version, driver version and app version are you running?

(Accurate numbers please; don't just say 'latest'; that's a useless answer)

...S

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Decca
New Contributor II
2,893 Views

 

Hi Scott

Images show BIOS and app versions. Last image shows all fans at zero RPM. Not sure which driver you are referring to?

I have to reboot to get the fans back.

Thanks

Derek

 

114.jpg

 

115.jpg

 

116.jpg

 

117.jpg

 

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n_scott_pearson
Super User Retired Employee
2,879 Views

Sorry, I was referring to the Software Studio Service. Latest available - and the one you should be running - is v1.17.33.0.

I see fans displaying correctly in the Performance Mode scene. If you back out to this scene, do the speeds display correctly or are they zero?

...S

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Decca
New Contributor II
2,875 Views

 Software Studio Service is indeed v1.17.33.0

 

The Performance Mode scene is a quick screen grab before the fan speeds start reducing. Once at zero, the system fans stick at zero. The cpu fan seems to recover.

 

I have been investigating this all day by reverting to previous system images (using Macrium) and it might be a result of a Windows update, but I cannot identify which one.

 

Derek

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Jean_Intel
Moderator
2,851 Views

Hello Decca,


If I may jump into the conversation, I would like to request a screenshot of the NUC Software Studio showing the fan running at zero RPM.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Decca
New Contributor II
2,847 Views

See the last image in my previous post (10-30-2022 06:15 PM).

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Jean_Intel
Moderator
2,823 Views

Hello Decca,


Thanks for the heads up, and I am sorry for the repetitive question.


Regarding your issue, I want to confirm if the issue is only present on the Nuc Software Studio software report, or if the fans aren't also physically moving.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Decca
New Contributor II
2,814 Views

Yes, the fans really stop. Checked via HWInfo tool.

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Jean_Intel
Moderator
2,809 Views

Hello Decca,


I appreciate the information provided.


Could you also confirm if you have made any changes to the BIOS settings, or if you can recall which modifications have made your system behave in this way?


Best regards, 

Jean O.  

Intel Customer Support Technician


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Decca
New Contributor II
2,806 Views

No changes to the BIOS.  As mentioned already, I suspect a Windows 11 update.

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Jean_Intel
Moderator
2,802 Views

Hello Decca,


Thank you for your prompt response.


I will proceed to do further research on this matter, I will post back soon with more details. 


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Moderator
2,796 Views

Hello Decca,


Thanks for Waiting for a response


I may need to forward this information to the Intel NUC team for issue replication so it would be great if you can provide me with the SSU and verify if the unit is overheating. 


Also, as you mentioned the issue started after the Windows update, let us know in which Operating System Build the problem appeared.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Decca
New Contributor II
2,792 Views

I have already provided the SSU version and Software Studio Service version - see earlier posts.

 

I have also already provided the Operating System Build in my first post! - Windows 11 version 22H2

 

The system does not overheat because, after running SSU, I do a reboot to recover the fans.

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Decca
New Contributor II
2,788 Views

Some more info to assist in this issue - I have a earlier bootable Windows 11 on an external thunderbolt drive. Software Studio works as expected on that system.

So the working system:

Software Studio 1.35.22346.0

Winver 21H2 OS Build 22000.856

Not working on my current system:

Software Studio 1.37.22875.0

Winver 22H2 OS Build 22621.755

 

Let me know if you require further information. I am investigating it myself as best I can and will report back.

 

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Decca
New Contributor II
2,776 Views

Update

 

May have found the culprit. Windows version may not be relevant.

Back onto the thunderbolt system.

As noted above, when working:

NUC Software Studio is 1.35.22346.0
Software Studio Service is 1.15.25.3

 

Updated Software Studio Service to 1.17.33.0
Still working
Updated NUC Software Studio to 1.37.22875.0 (from the Microsoft Store - is this the only way?)
Now NUC Software Studio stops the fans.

 

 

 

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Jean_Intel
Moderator
2,748 Views

Hello Decca,

 

Once again, thanks for the information you have provided.

 

I will now continue researching this matter. I will post back as soon with more details

 

Best regards,
Jean O.
Intel Customer Support Technician

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Decca
New Contributor II
2,740 Views

I did a BIOS update recently (within the last fortnight).  There is a possibility that Software Studio 1.37.22875.0 worked correctly before that, but this is somewhat speculative. I could test that by doing a BIOS downgrade to version 53 if you can provide a download link. I cannot find such a link on your Intel Support pages.

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n_scott_pearson
Super User Retired Employee
2,736 Views
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Decca
New Contributor II
2,735 Views
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n_scott_pearson
Super User Retired Employee
2,718 Views
No, not so!
Click on the version field and then select version 53.
...S
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