Thunderbolt 3 port doesn't work

[ken6]

Hi,
I bought the NUC last month. But now my NUC has a problem with Thunderbolt 3.
I remember that it worked fine at first, but someday it became unusable. BIOS update or Windows update?
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NUC platform: Intel NUC 9 Pro NUC9VXQNX
Storage: Samsung 970 EVO Plus 1TB NVMe
Memory: Crucial DDR4-2400 16GBx2
BIOS: 0059 Latest
OS: Windows10 Pro 20H2
Thunderbolt3 Driver: DCH 1.41.1054.0 Latest
All other drivers are up to date.
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I tried the following:
- Disable or Enable Thunderbolt 3 devices in the BIOS.
- Older versions of device drivers and legacy drivers that are not DCH.
- Switched Thunderbolt security to Legacy or Unique ID.
If the Thunderbolt device disappears from Device Manager, remove the battery and perform a CMOS reset, it will appear in Device Manager, but it will not work even if the device is connected.

There is also a problem with USB3.1 Gen2 or DP instead of Thunderbolt3.
- Even if I connect a Sandisk Extreme SSD, the connection speed is USB 2.0.
- Even if I connect to the monitor with DP, there is no image on the monitor.

I am in great trouble. Help me.

[n_scott_pearson]

I'd like to see what else happens from the USB side. Do you have a USB 3 flash disk? If so, does it connect at USB 3.0 speeds?

I just checked my QNX. I too could not see a USB 3.0 flash disk. In fact, I checked the front panel USB 3.0 ports as well and they too will not work. This has to be a driver issue; I used these ports just the other day.

...S

[ken6]

Hi Scott, 

Thank you for your quick reply. And, thank you for taking the time to consult me.

Yes, I have a USB3.0 flash disk dongle. But this is a USB Type A connector.
I connected to the front and rear Type-A connectors and confirmed the connection at USB 3.0 speed.
And, I connected to the Type-C port (Thunderbolt3) via a USB hub that connects Type-C to Quad Type-A, but I can only connect at USB 2.0 speeds. This USB hub is working fine with other devices.
Also, I converted Type-C of the above SanDisk Extreame SSD to Type-A, connected it to the Type-A port, and confirmed the connection at USB 3.0 speed as well.

The problem is only with the Type-C port.

[n_scott_pearson]

Hhmmm, well, I seem to have the sicker puppy. I am not connecting at USB 2.0 speeds either.

...S

[ken6]

@n_scott_pearson 
Oh...
Your cute puppy may be more serious than my Mameshiba.
Can Thunderbolt be connected even if the USB device cannot be connected?

so contacted Intel Support in Japan about the situation.
I will write it here when the situation changes.

[DanielNUC9E]

Hello Everyone,

i have the same Problem with my NUC. I die the same steps but my Thunderbolt wont work and i cant find the thunderbolt controller in the device Manager. Is there any solution for this?

Best regards

[n_scott_pearson]

While they may seem similar, every user's issues are different. You have different hardware, different driver mix, different installation order, etc. In addition, Intel Customer Support wants to track each user's issue to completion. They can't do that if you are a rider on someone else's issue. Please open your own conversation for your issue (using the Post a Question button in the root of the forum). Include a full description of your issue, the model of your PC/laptop, etc. in your post. You can also include a link back to this conversation if you wish.

If you want to save time, please download and run the Intel System Support Utility for Windows. When you start the tool, select Everything, and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, in the description for your issue, use the Drag and drop here or browse files to attach dialog (below the edit box for the body of your question), upload and attach this text file to the response post.

…S