Wake on LAN fails to wake the system with Intel Gigabit CT Desktop card

[RGURU2]

Wake on LAN fails to wake the system with Intel Gigabit CT Desktop adapter, Are there some known issue with this card?

[AlHill]

Your adapter has only inbox support:

https://www.intel.com/content/www/us/en/support/articles/000020905/network-and-io/ethernet-products.html

Doc

[RGURU2]

@Al.Hill​ Can you please let us know what do you mean by CT desktop card has only inbox support, the link which you mentioned doesn't provide clearly of Wake on LAN comes under full support. How to know what features come under inbox support?

[CentennialMan]

Stumbled across this post when researching info on the two Intel Gigabit CT adapters I found in my 'junk drawer', and wondered..(?)  What does the terminology "..only inbox support" mean?  Or I should presume that these  are NOT capable of WOL due to power restrictions of the hardware? (no response to 'magic packet' .. or...?)

[n_scott_pearson]

Inbox means Intel is no longer providing driver support and only the compatibility driver provided by/through Microsoft is available. These compatibility drivers are not necessarily the best performers and often do not provide support for all features.
All you can do it try...
...S

[RGURU2]

Does S3 wake comes under full support? and cards with Inbox support can't be used to wake no LAN?

[AlfredoS_Intel]

Hi RGuru2,

You may refer to page for more information regarding wake on LAN.

Best Regards,

Alfred S

Intel® Customer Support

A Contingent Worker at Intel 

[RGURU2]

thanks followed the document, but WOL is not working for Intel Gigabit CT Desktop card, Any idea why? For other network cards it does work.

[RGURU2]

@AlfredS_Intel​ Can you please let us know how to confirm if the CT desktop card supports Wake on LAN? this is not clear from the link which you shared.

[AlHill]

As the link says:

Inbox support

• Driver and software updates aren't planned for adapters with only inbox support. You can't update these adapters using automated or manual methods.
• Inbox support doesn't include Intel® PROSet for Windows* Device Manager and Intel® Advanced Network Services (Intel® ANS) driver for teaming and VLANS.
• To add an adapter with inbox support to a team using multivendor teaming (MVT), see the user guide.

 Full support

• These adapters have updated drivers, Intel PROSet for Windows Device Manager, and Intel ANS (teaming and VLAN) software available in Download Center.
• Use the Intel® Driver & Support Assistant for Wired Networking to detect and update drivers.
• Manually download the latest Intel® Ethernet Software and drivers.

Doc

[RGURU2]

@Al.Hill​  are you refering >>>>>> Inbox support doesn't include Intel® PROSet for Windows* Device Manager and Intel® Advanced Network Services (Intel® ANS) driver for teaming and VLANS.

How is it related to Wake on LAN feature?

[AlHill]

I am just saying that there is limited support for your card, which may include WOL. You would do far better by purchasing a NEW card that is supported. They are cheap, and easily available, and you would not have to worry about support for an old card.

Doc

[RGURU2]

@Al.Hill​  @AlfredS_Intel​  understood, but I want to know whether Wake on LAN feature is supported on Intel Gigabit CT Desktop card. Any document to confirm this?

[AlHill]

This product brief says WOL is supported:

https://www.intel.com/content/www/us/en/products/docs/network-io/ethernet/10-25-40-gigabit-adapters/gigabit-ct-desktop-adapter-brief.html

However, you cannot expect full support for all features with the inbox driver.

An Intel support engineer will have to confirm.

For me, I would abandon the card. It is going to be discontinued, and I like having supported equipment.

Doc

[AlfredoS_Intel]

Hi RGuru2,

Thank you for your reply.

To check if your adapter supports wake on LAN, please check the following:

1. Please provide a screenshot of the power management tab on the properties of your network card.

2. To confirm if Wake on LAN will work, please put on your system on standby mode. Once in standby check if the LED on the switch port where the adapter is connected to is lit up.

Should we not hear from you, we will post again after 3 business days. 

[RGURU2]

I am putting the system on sleep, and trying to wake the same. but it is not working.

please find the screenshot of the same, and I am using Windows RS5 to test this, please let me know if any settings required on RS5 windows OS? and also is there any driver update needed for wake on LAN to be appear in Advanced Tab ?

1. 

[RGURU2]

and how to update the latest driver on Intel's card?

[RGURU2]

any update on above issue?

[AlHill]

You have not been paying attention - Your adapter has only inbox support:

https://www.intel.com/content/www/us/en/support/articles/000020905/network-and-io/ethernet-products.html

You can make this problem go away for something between $10 and $25 by adding a NEW, Supported LAN card, or a new USB LAN dongle, and not have to worry about an unsupported, old adapter.

Doc

[AlfredoS_Intel]

Hi RGuru2,

Thank you for the screenshots.

Please check the following:

1. Please check if the Link LED is lit on device (switch or router) where the ethernet cable is connected to. If this light is off, the Wake on Lan will not work.

2. Disable "fast startup" feature. Go to Control Panel\All Control Panel Items\Power Options -> change settings that are currently unavailable -> shutdown settings -> turn on fast startup: disabled.

3. Enable wake-on-LAN functions in the system BIOS. Please contact system manufacturer for specific settings.

Looking forward to your reply. If we do not hear from you, we will check back after 3 business days.

Best Regards,

Alfred S

Intel® Customer Support

A Contingent Worker at Intel 

[RGURU2]

Link LED is NOT lit on Device.

I am using windows 1809(17763.1) which doesn't have fast startup feature. so I assume it is by default disabled.

Wake on LAN option in system BIOS is already Enabled.