Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Valentin
Novice
1,361 Views

звук Intel NUC NUC6i7KYK Kit Barebone

Добрый день.

У меня nuc skull canyon

в данный момент вообще не работает звук, не через дисплей, не через наушники

Установлен realtec HD

0 Kudos
9 Replies
idata
Community Manager
67 Views

Hello Valentin1,

 

 

Thank you for joining the Intel Community Support.

 

 

I would like to gather basic information to troublehsoot your audio issues. Please scan your system using the Intel® System Support Utility. Follow the steps below:

 

 

1.Download the Intel® System Support Utility and save the application to your system.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.

 

3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

 

4. Attach the report to this thread.

 

 

Also, you can try the following troubleshooting steps:

 

1. Reinstall the latest Intel® HD Graphics Driver from our Download Center.

 

 

-Windows® 10, 64-bit*

 

https://downloadcenter.intel.com/download/27629/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...

 

 

-Windows 8.1, 64-bit*

 

Windows 7, 64-bit*

 

https://downloadcenter.intel.com/download/27207/Intel-HD-Graphics-Driver-for-Windows-7-and-8-1-for-I...

 

 

2.When connecting your Intel® NUC to a monitor/TV via HDMI, check the Playback Devices listed to make sure that HDMI audio is set as the Default Device. Right-click the device and select Set as Default Device. Click OK. (See picture attached).

 

3.Check the audio output settings on the TV.

 

 

Wanner G.
LeonWaksman
Super User
67 Views

Hello Valentin,

Try the following:

1. Open Windows Settings

2. Press on Update & Security

3. Press on Troubleshoot

4. On the right from Troubleshoot, press on Playing Audio and Run the troubleshooter . Follow Troubleshooter instructions.

Leon

Valentin
Novice
67 Views

Отчет

Valentin
Novice
67 Views

this decision did not help me.

Valentin
Novice
67 Views

the sound appeared, but the microphone does not work

idata
Community Manager
67 Views

Hello Valentin1,

 

 

I am following up on your inquiry.

 

 

To better assist you, please mention the steps you performed to troublehsoot your unit. Do you mean the steps provided by lw1948?

 

 

Wanner G.
Valentin
Novice
67 Views

1.Download the Intel® System Support Utility and save the application to your system.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-%3Fproduct%... https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.

3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

4. Attach the report to this thread.

Also, you can try the following troubleshooting steps:

1. Reinstall the latest Intel® HD Graphics Driver from our Download Center.

-Windows® 10, 64-bit*

https://downloadcenter.intel.com/download/27629/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU... https://downloadcenter.intel.com/download/27629/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...

idata
Community Manager
67 Views

Hello Valentin1,

 

 

Thank you for your response.

 

 

Please follow the steps posted by lw1948 and let me know if you are able to resolve the issue.

 

 

1. Open Windows Settings

 

2. Press on Update & Security

 

3. Press on Troubleshoot

 

4. On the right from Troubleshoot, press on Playing Audio and Run the troubleshooter . Follow Troubleshooter instructions.

 

 

Wanner G.
idata
Community Manager
67 Views

Hello Valentin1,

 

 

Did you follow the troubleshooting steps recommended?

 

 

Please let us know if you need any further help.

 

 

Wanner G.