风扇不听使唤 The fan doesn't work, according to my needs

[xiaojianTX]

I want help:

1. Give me the contact information of NucSoftwareStudio software development team. I will submit my suggestions to the development team and urge them to update as soon as possible

2. If NucSoftwareStudio complies with the open source agreement, give me the source code and I will modify it myself

3. Tell me the manufacturer of the embedded controller of Nucx15, the user manual, and which register can control the fan speed. I use third-party software to control the fan

Anything can help me. I have tried all kinds of methods, but none of them will work

我希望得到帮助:
1,给我NucSoftwareStudio软件开发团队的联系方式,我将我的建议提交给开发团队,并督促他们尽快更新.
2,如果NucSoftwareStudio遵守开源协议,那么给我源代码,我自己修改
3告诉我nucx15的嵌入式控制器厂商,使用手册,以及具体哪一个寄存器能够控制风扇转速,我用第三方软件控制风扇
随便哪一点都能帮到我,我已经尝试了各种方法,无一例外最终不行.

[xiaojianTX]

please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[xiaojianTX]

补充一点，我知道有一些替代解决方案，例如使用其他品牌的控制中心软件，例如机械革命。虽然风扇可以控制，但不仅键盘不能控制灯光效果，而且在玩游戏时也不能充分发挥电脑的性能。记得在x15的手册中，独有的RTX3070有三个功率等级，对应控制软件中的性能、平衡和省电;如果使用第三方控制中心，即使只有两种模式可以切换，也必然存在一些不兼容之处
，所以，我们不应该妥协。我买了INTER的电脑，硬件性能非常好，性价比很高，非常好。但是，从驱动程序到控制中心，这些软件的服务也包括在我的购买范围内。或者换句话说，它也是售后服务的一部分。但是，软件的售后服务不应该由我要求，而应由制造商
提供，因此我看到以前有人问过同样的问题。最后，提问者说，他找到了机械革命的控制中心。在这篇文章的最后，我觉得不应该是这样。消费者不应该妥协
我记得以前戴尔有一台笔记本电脑。有人把它放在他的大腿上，被烫伤了。这应该是多年前的新闻。我觉得历史会重演。我想知道制造商是否对这种情况负责？
补充一下,我知道有一些替代的方案,比如使用其他品牌的控制中心软件,比如说机械革命,虽然风扇能够控制了,但是不但键盘无法控制灯效,而且玩游戏时无法发挥出电脑的全部性能,我记得x15的说明书中写了,独显RTX3070有三档功率,分别对应控制软件中的性能,平衡,省电;用第三方的控制中心,甚至只有两个模式切换,那肯定有不适配的地方了啊.
所以说,不应该妥协,我买了INTER的电脑,硬件的性能很好,性价比很高,这很不错,但是从驱动到控制中心,这些软件的服务也是算在我的购买范围内的,或者换一种说法,这也是售后服务的一部分,只不过软件的售后不应该由我主动要求,而是生产商应该主动提供的......
所以我看到之前有人提过相同的问题,最后提问者表示找到了机械革命的控制中心,此贴终结,我觉得不应该这样,不应该由消费者妥协,让步.
所以我看到之前有人提过相同的问题,最后提问者表示找到了机械革命的控制中心,此贴终结,我觉得不应该这样,不应该由消费者妥协,让步.
我记得DELL之前有一款笔记本,有人放在大腿上使用,结果被烫伤了,低温烫伤,这应该是很多年前的新闻了,感觉历史将会重演,不知道如果出现这种情况生产商有没有责任呢?

[Jean_Intel]

Hello xiaojianTX,

Thank you for posting on the Intel️® communities.  

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate. 

You have reached the Intel Technical Support team for Intel Nuc products. In order to have a better understanding of your issue, please provide me with a detailed description of the issue you are experiencing with the Intel® NUC Software Studio.

Best regards, 

Jean O.  

Intel Customer Support Technician

[xiaojianTX]

To add, I know there are some alternative solutions, such as using other brands of control center software, such as the Mechanical Revolution. Although the fan can be controlled, not only can the keyboard not control the light effect, but also can not play the full performance of the computer when playing games. I remember that in the manual of x15, the unique RTX3070 has three power levels, corresponding to the performance, balance and power saving in the control software; If you use a third-party control center, even if there are only two modes to switch, there must be some incompatibilities
So, we should not compromise. I bought the computer of INTER, and the hardware performance is very good and cost-effective, which is very good. However, from the driver to the control center, the service of these software is also included in the scope of my purchase. Or to put it another way, it is also part of the after-sales service. However, the after-sales service of software should not be requested by me, but provided by the manufacturer
So I saw that someone had asked the same question before. Finally, the questioner said that he had found the control center of the mechanical revolution. At the end of this post, I felt that this should not be the case. Consumers should not compromise
I remember there was a notebook in Dell before. Someone put it on his thigh and got scalded. It should be the news many years ago. I feel that history will repeat. I wonder if the manufacturer is responsible for this situation?

In fact, I have no contact information of the Intel Technical Support team for Intel Nuc products.

[Jean_Intel]

Hello xiaojianTX,

Thanks for your response.

It is important to mention that once you create a thread on our Intel Nuc Forum, you reach the Intel Technical Support team for Intel Nuc products. However, I would like to confirm what you are looking for in order to assist you. Are you looking for a change in the fan configuration to be similar to the screenshot you shared?

Best regards, 

Jean O.  

Intel Customer Support Technician

[xiaojianTX]

Yes, I want to customize the fan curve. This function looks like my screenshot

[Jean_Intel]

Hello xiaojianTX,

Thanks for your response.

Thanks for your feedback. I will share the information given. I will pass the information on to the corresponding team in charge. Let us know if you have any other recommendations or details you improve regarding the software.

Best regards, 

Jean O.  

Intel Customer Support Technician

[xiaojianTX]

I believe that some people have reported the corresponding problems before, so I am concerned about whether the corresponding responsible team has a direct contact information. Can I join the build test? Because I want to get their reply, such as whether this function will be adopted, such as how long it is expected to release a new version.

[Jean_Intel]

Hello xiaojianTX,

It is essential to mention that we only share the feedback information with the corresponding team from a different independent department. We create the request; however, we are not part of the process.

Best regards, 

Jean O. 

Intel Customer Support Technician

[n_scott_pearson]

OMG, this discussion is ridiculous. Let me make things perfectly clear,

1. End users are NOT put in direct contact with the Intel Engineering teams. They are simply too busy to be side-tracked by end user conversations.
2. Your suggestions will be shared with the Engineering team. That's all that can be promised. Their decision regarding its possible implementation will NOT be shared with you and, in fact, will not be shared with the ICH Support Technicians until it is ready for deployment. Further, the ICS Support Technicians are not allowed to speculate with end users regarding features or schedules.
3. This software is NOT open-sourced and not available to end users in source form.
4. The design of the laptop is considered IP and is not shared with end users.

Next, my opinion: This is a laptop, not a desktop. Your example 'fans like this' control methodology is something that might be offered for a desktop (where cooling solutions can vary), but it is not something normally provided for a laptop. Laptop cooling solutions are carefully designed to handle the cooling requirements of the laptop's hardware design. This is not something that is normally opened up to modification by the end user - especially to someone who has not really made any case for why it needs to change (or be changeable). You've never stated a problem other than 'I don't like it'. You've given examples of what can happen if the cooling solution is inadequate, but there's no evidence of this being the case. If there's truly a cooling problem, well, present it.

...S

[JohnNichols]

@n_scott_pearson 

Your world is the American world.  In Australia, I would go to my secretary and say please get these people on the phone.  She never failed because of cultural things. 

I visited a friend at a C______ University, he took me to his lab, they has about 200 machines that looked like one I used, just not bright and painted. In the corner was one sole US made machine. I said how come in a roundabout way.  He took the first machine to bits, gave each bit to a different person in a mechanical engineering class and said work out how to replicate and make 200.  Each student returned 200 made parts and he assembled them.  

Cultural differences are important.  

1. The design of the laptop is considered IP and is not shared with end users.  ===  Everything you make is deengineered by someone.  

Remember the Venitian Navy production story.  

[AlHill]

Maybe these engineering students should try creating their own designs rather than copying and reverse-engineering others work.  They should spend millions/billions on creating their own product rather than begging for free equipment and software from the companies whose copyrights and IP they violate.  Then, they can get jobs with these companies and support themselves, and maybe create new companies and employ others from their country, rather than gluing themselves to roads and works of art.   Yeah, the university system needs to get back on track and actually teach rather than copy and ignore why they are there.   It is not cultural differences, but a mindset of laziness and theft to get what they want.

Juist an opinion.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[xiaojianTX]

"If there's truly a cooling problem, well, present it."

Although I don't have a professional temperature measuring gun, I can only give the user experience. My subjective feeling is that in daily office work, when writing code, the CPU temperature will reach 80 degrees, the fan will only rotate slowly, and the heat will be transmitted to the keyboard surface. On the left side of the touch panel, my wrist feels very hot, which makes me feel uncomfortable, really.

Attach the temperature measuring gun picture and software screenshot of the evaluation blogger.

[n_scott_pearson]

This is not a cultural issue and stop trying to make it out as being one. The OP is asking for a number of things that simply aren't going to happen. It's a laptop. This is not a capability provided for laptops. End of story.

I would also add that this capability, if used improperly, could result in someone actually getting burned by their laptop. This is a significant liability issue. You know perfectly well that, even if they had to accept responsibility for any change that they make, the person who gets burned will turn around and blame it on Intel. This is why you don't see HP, Dell, Lenovo, etc. offering this capability in their laptops either.

...S

[n_scott_pearson]

Ok, this is something that can be transmitted to the development team (@Jean_Intel please do so). It doesn't justify any of the other asks that you have made (IMHO), but it's something.

...S

[Jean_Intel]

Hello everyone,

I will now proceed to share your request with the team in charge. The information will be considered by the independent team, I will close this thread now. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards, 

Jean O. 

Intel Customer Support Technician