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10i5 FNH after power failure gets ON Automatically

Mostafa
Beginner
592 Views

I have 10i5fnh and it has a strange problem from the first time.  Despite that, on Bios and in the power section I chose After power failure stay OFF, every time it automatically gets ON after connecting the power supply. 

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7 Replies
LeonWaksman
Super User
575 Views

Hi @Mostafa 

1. Disconnect the Power Adapter and CMOS Battery Connector. Reconnect after 15 minutes. In order to reach the battery connector, you need to remove the bottom cover and the SSD. See the location of the connector Item "G", Fig.2 on page 4 in the Technical Product Specification). Pull the connector by its cable in order to remove it from the socket.

2. Reset BIOS to default settings (while in BIOS click on F9(Y) and F10(Y).

 

Leon

 

n_scott_pearson
Super User Retired Employee
575 Views

When you say it 'gets on', what do you mean? Is it powering on completely and starting the boot process (i.e., starting Windows/Linux)?

You say you are disabling power on (i.e., choosing 'After Power Failure: Stay Off') in BIOS Setup. When you see it powering on when it shouldn't, is this setting in BIOS Setup still marked as disabled (i.e., still set to 'After Power Failure: Stay Off')?

...S

Mostafa
Beginner
521 Views

Yes, it powers on every time after power failure. Sometimes after a power failure, I have to reconnect the bios battery to power on the NUC. I had to disconnect the battery permanently to be able to power ON the NUC. Now I disconnect the battery and one problem is solved and one problem as I said is not solved.

David_G_Intel
Moderator
455 Views

Hello Mostafa


Thank you for posting on the Intel️® communities. Please share with us the Intel® System Support Utility (Intel® SSU) results:


Regards, 

David G 

Intel Customer Support Technician 


Mostafa
Beginner
382 Views

Hi, here is my system information file. Unfortunately, yesterday I could not log in to my intel account then...

David_G_Intel
Moderator
315 Views

Thank you for the information provided. We are working on this request, the updates will be posted on the thread.


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
268 Views

@Mostafa we tried to reproduce this problem on NUCs the same model but we did not get the same outcome. On our side the NUCs stay off after changing the BIOS settings that you tried, mentioned in our article:

This lets us know that there could be an issue with your NUC/BIOS and the best option is to get it replaced.


After verifying that your warranty is still active ( https://supporttickets.intel.com/warrantyinfo?lang=en-US ), you can directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local/country phone numbers, by geography: 

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  


Regards, 

David G 

Intel Customer Support Technician 


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