10i5FNH and Samsung SSD 870 QVO only recognized as SATAII and not as SATA III

[Sebastian_04]

Hello,

as mentioned in the headline I bought a brand new Samsung SSD 870 QVO 1 TB and replaced my old Crucial 0,5 TB. When I restarted my NUC it went slow and when I checked with Samsung Magician it showed me that this SSD was nor recognized as SATA III but only SATA II - I checked with Crystal Mark the transfer speed and the numbers confirmed this slow connection (max 280 MB/s seq. Transfer speed - should be >400 MB/s) What can I try to get the SSD properly working? Btw. my old Crucial SSD showed Transfer speed up 490 MB/s in this NUC.

Kind Regards

Sebastian

[n_scott_pearson]

I have heard of this happening if the SATA Power/Data cable is not connected properly. You may have accidentally pulled it too hard when replacing the drive. Try reseating the cable in the connector.

Hope this helps,

...S

[Sebastian_04]

Hello Scott,

just checked and tested: the same "cage" and "cable" in my 10i5FNH: Old Crucial SDD attached and connected SATA III speed - new Samsung 870 QVO will only be attached with SATA II... Both scenarios are verified with CrystalMark data....

Thank you for your idea - no I am sure that it is not related to the cable.

Kind regards

Sebastian

[Sebastian_M_Intel]

Hello Sebastian_04, 

Thank you for posting on the Intel® communities.   

So we can better assist you, please provide the following: 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:   

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".    
• Click on the menu where it says "Summary" to change to "Detailed View".    
• To save your scan, click on "Next", then "Save".    
• Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).   

2. Have you checked with Samsung* if perhaps you are missing a driver or firmware update?  

3. Are you able to test this drive on another PC? If yes, what is the outcome?  

Regards, 

Sebastian M  

Intel Customer Support Technician

[Sebastian_04 · Accepted solution]

Hello Support team,

after I checked the results of the SSU program - I decided to send back the SSD. It became clear, that the hardware of the SSD,  is defective.

BR Sebastiaan

Qute:

Der Treiber hat einen Controllerfehler auf \Device\Harddisk2\DR2 gefunden.
-------------------------------------------------------------------
Fehler beim E/A-Vorgang an der logischen Blockadresse "0x0" für den Datenträger "2" (PDO-Name: \Device\00000053) aufgrund eines Hardwarefehlers.
-------------------------------------------------------------------
Fehler beim E/A-Vorgang an der logischen Blockadresse "0x0" für den Datenträger "2" (PDO-Name: \Device\00000053) aufgrund eines Hardwarefehlers.
-------------------------------------------------------------------
Fehler beim E/A-Vorgang an der logischen Blockadresse "0x0" für den Datenträger "2" (PDO-Name: \Device\00000053) aufgrund eines Hardwarefehlers.
-------------------------------------------------------------------
Fehler beim E/A-Vorgang an der logischen Blockadresse "0x0" für den Datenträger "2" (PDO-Name: \Device\00000053) aufgrund eines Hardwarefehlers.
-------------------------------------------------------------------
Fehler beim E/A-Vorgang an der logischen Blockadresse "0x0" für den Datenträger "2" (PDO-Name: \Device\00000053) aufgrund eines Hardwarefehlers.
-------------------------------------------------------------------
Fehler beim E/A-Vorgang an der logischen Blockadresse "0x0" für den Datenträger "2" (PDO-Name: \Device\00000053) aufgrund eines Hardwarefehlers.
-------------------------------------------------------------------
Fehler beim E/A-Vorgang an der logischen Blockadresse "0x0" für den Datenträger "2" (PDO-Name: \Device\00000053) aufgrund eines Hardwarefehlers.
-------------------------------------------------------------------
Fehler beim E/A-Vorgang an der logischen Blockadresse "0x0" für den Datenträger "2" (PDO-Name: \Device\00000053) aufgrund eines Hardwarefehlers.
-------------------------------------------------------------------
Fehler beim E/A-Vorgang an der logischen Blockadresse "0x0" für den Datenträger "2" (PDO-Name: \Device\00000053) aufgrund eines Hardwarefehlers.
-------------------------------------------------------------------
Fehler beim E/A-Vorgang an der logischen Blockadresse "0x0" für den Datenträger "2" (PDO-Name: \Device\00000053) aufgrund eines Hardwarefehlers.

[Sebastian_M_Intel]

Hello Sebastian_04,  

I received a notification that this thread was marked as solved previously but the post is not shown. 

Can you please let us know if you found a solution to this matter?  

Regards,  

Sebastian M  

Intel Customer Support Technician 

[Sebastian_04]

Dear Sebastian,

after I checked my NUC 10i5 with the recommended SSU software it became clear, that the SSD had a hardware controller mistake (error). The protocol and also the Windows 10 "Windows EventViewer" showed a hardware disc error. I decided to send back the SSD to where I had bought it.

Best regards

Sebastian

[Sebastian_M_Intel]

Hello Sebastian_04,   

Thank you for your update. 

Based on that, we will proceed to close this inquiry. 

If you get to have additional questions, please submit a new thread and we will gladly assist you.  

Regards,   

Sebastian M   

Intel Customer Support Technician